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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Staff very helpful and friendly

Amazing help from Stepchange the team have been very helpful Reviewed on: 23rd July 2021

Brilliant

These people are amazing and are really helping me pay my debts. Reviewed on: 23rd July 2021

Excellent customer service

From the very beginning, I was impressed, they gave me such comfort and peace of mind Reviewed on: 23rd July 2021

money misery

Step Change . is that group that has your needs at the front. it's not wanting to earn anything from your misery only to save you from it. Reviewed on: 23rd July 2021

Life Savers!

I was in a very dark place when I contacted Step Change, under their previous Name. I was immediately reassured that there was a way out of my difficulties! Since then, thru ups and downs, every member of the team has been outstanding! Non judgmental advice, help. I may not be here to write this, but for the incredible work Step Change do! Reviewed on: 23rd July 2021

Good service

Very helpful good at understanding your needs would recommend to anyone Reviewed on: 23rd July 2021

Stepchange has really helped me turn my finances around and essentially make me harry and worry free

Amazing charity. Helpful. Keeps you up to date. I have never had to worry about my debts as I know stepchange has it all in hand. Reviewed on: 23rd July 2021

I can breath now

What a fantastic company from the first contact I was helped and reassured and everything I was told in easy to understand language . I was so worried about my debts I felt like I was drowning I couldn't sleep and my depression had got worse . But you helped me sort out a plan easily and so straight forward I can't recommend your company enough Thank you so much Reviewed on: 23rd July 2021

Family

Just like a family they help with the stress of dealing with debts Reviewed on: 23rd July 2021

Nothing is to much trouble

When I made the first call, u felt so relaxed and in control of the situation I had got myself The knowledge and the relaxed voice at the other end of the phone.. Who never Criticized. When I did not have the outstanding balances..when I ask a question. Nothing is to much trouble. Reviewed on: 23rd July 2021

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