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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good service

Very helpful good at understanding your needs would recommend to anyone Reviewed on: 23rd July 2021

Stepchange has really helped me turn my finances around and essentially make me harry and worry free

Amazing charity. Helpful. Keeps you up to date. I have never had to worry about my debts as I know stepchange has it all in hand. Reviewed on: 23rd July 2021

I can breath now

What a fantastic company from the first contact I was helped and reassured and everything I was told in easy to understand language . I was so worried about my debts I felt like I was drowning I couldn't sleep and my depression had got worse . But you helped me sort out a plan easily and so straight forward I can't recommend your company enough Thank you so much Reviewed on: 23rd July 2021

Family

Just like a family they help with the stress of dealing with debts Reviewed on: 23rd July 2021

Nothing is to much trouble

When I made the first call, u felt so relaxed and in control of the situation I had got myself The knowledge and the relaxed voice at the other end of the phone.. Who never Criticized. When I did not have the outstanding balances..when I ask a question. Nothing is to much trouble. Reviewed on: 23rd July 2021

Excellent Support

Hi,Stepchange Charity are certainly worthy of a 1st place award, they have saved me from a Real mid life crisis, regarding debt,I will never forget what stepchange Charity have done for me,within the 1st day of speaking with stepchange, they took away the severe pressure I was being eaten up by & I owe stepchange Charity Staff, for the most wonderful help & support, thank you sincerely stepchange Charity Staff, for your Kindness, help & care..definitely a 1st place award, thanks. Reviewed on: 23rd July 2021

Excellent services

Extremely helpful and help to resolve my financial problem Reviewed on: 23rd July 2021

Saved me

Stepchange changed my life for the better. Before getting help from stepchange I couldn't sleep at night Reviewed on: 23rd July 2021

So helpful.

When l got into bother with my credit cards a friend recommended Step Change to me. I have experienced nothing but kindness in my dealings with them. The staff are very knowledgeable, friendly and supportive in all their communications and l wouldn't hesitate to recommend them to anyone. Reviewed on: 23rd July 2021

Life saver!

Absolutely fantastic service. Helped me out immensely at a very low point in my life and helped me get my life and finances back on track. Cannot recommend them highly enough Reviewed on: 23rd July 2021

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