Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16340 reviews)

View other StepChange products

4.95

Based on 16,340 reviews, last reviewed 7th May 2026

78200% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange gave me vital help and assurance. From the minute I contacted Stepchange, it was CCCS in the early days, I was treated with respect and received a very high level of assistance. this a... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16340)

A step in the right direction, a change for good!

Following a very difficult divorce, I found myself swapped by mounting debts, which I was struggling to pay alone, despite my best efforts. This went on for some time, until I found out about Step-Change. I logged onto their website, but was struggling due to serious eyesight issues. I telephoned them, expecting to be chastised for my situation. This did not happen! The wonderful lady to whom I spoke could not have been more helpful and reassuring. One of the many things which I greatly appreciated was that not only was this lady extremely knowledgeable, but she fully listened to my concerns, and then patiently explained everything, spending quite some time going through my different options. Because of my eyesight issues, the lady offered to complete the paperwork/computer forms on my behalf, which I gratefully accepted. When the lady had all the information she needed, she ensured that the budget and plan suggested was achievable for me. I have suffered from serious depression for decades, and my financial situation was slowly pulling me in a negative direction. But at the end of the session, after speaking with that lady, I felt something I had not felt for a very long time. Hope. That is an incredibly very precious thing to give to someone. I have had cause to contact Step-Change a few times with queries, and they are always wonderfully helpful, and happy to assist. I honestly believe that I would not be here now, if not for all the kindness, advice, and support they have given me. And I know I am just one of many, many people who feel the same. Do they have my vote? Absolutely! 100% - Sue Reviewed on: 16th July 2020

Fantastic help

Stepchange has turned my life around. They are friendly and non-judgemental. Their site is easy to navigate and it has allowed me to get back on track with my finances Reviewed on: 16th July 2020

Top class help and advice

Couldn't have been more helpful very good help and advice rearly helped me Reviewed on: 16th July 2020

Help in need is help indeed

A great support at a troubled time in my life Reviewed on: 16th July 2020

Step Chsnge has made such a diffence to my life it has in regards to my finances putting my mind at rest

From the very beginning getting in touch with step change I was embarrassed about my debts not knowing where to turn. I was not judged in any way and felt very at ease talking to he lady over the phone who was very sympathtic to my situation and gave me all the help I needed a very big thank you Step Change . Reviewed on: 15th July 2020

Excellent service!

Excellent advice and customer service! Reviewed on: 15th July 2020

Excellent service to get you on the straight and narrow

Next month we will be debt free from all the problems consolidating, loans, compounded interest, that our younger lives caused us (kids, maternity etc) we've serviced 50k and next month every penny will have been paid back. Only step change can make this happen with a true directive to help you in your hours of need. Stop making it worse,,,,, speak to Stepchange. Wish we'd used them years before instead of trying to cover over the cracks! Reviewed on: 15th July 2020

Peace of Mind

Since I realised I needed help with my debts, I’ve used 2/3 different companies. All of whom have no longer trade, all of whom took a large amount of my monthly repayment for ‘management fee’. As StepChange are a charity, all of my money goes to my debts. This is an enormous help. I’ve always had friendly staff on the phone and great advice and I no longer feel the additional stress of having someone dealing with my debts that I don’t trust. An all round great company who I’d totally recommend ! Reviewed on: 15th July 2020

Takes away the stress

I have been with step change a few years now they are helpfull compasinate staff always there to help and talk if you need to Reviewed on: 15th July 2020

Literally Life changing!

Debt had taken over my life. Couldn't eat or sleep with worry. Step Change talked me through my finances, sorted out a repayment plan, and took over my debts. I felt like a great weight had been lifted from me. And was able to live my life again without the worry. Reviewed on: 15th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub