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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Step Change takes your debt away!

I have not nothing but praise for Step Change, for the way they have literally taken my debt away. They have made the process of managing my debt smooth, efficient, and stress-free. Reviewed on: 23rd July 2021

Help with a heart

I am in the final year of clearing my debts, and I am thrilled that what I once saw as an insurmountable hurdle is no more. StepChange has helped me every step of the way, first reviewing my expenses and together calculating how much I need to live comfortably. The remainder would re-pay my debtors. StepChange helped me craft a very acceptable financial plan, which causes no real hardship, but I did have to drop my charities. From my first contact with the team, who were extremely patient in explaining the system, the feeling of relief was immense. StepChange painlessly changed my life, is the long and short of it, and now I can sleep at night. And in eleven months I will be debt free. Thank you, StepChange. Reviewed on: 23rd July 2021

Puts you at ease

When I 1st phoned I was in a desperate situation but upon speaking to them they put me at ease and are helping me through my problems can speak or email them any time for advice really good service provided. Reviewed on: 23rd July 2021

Highly recommend

Always very helpful and understanding no judgment slept much better after speaking to step change would highly recommend to anyone and I have Reviewed on: 23rd July 2021

Debt Relief

Step Change saved me from a debt hell and brought sanity back to my life. Reviewed on: 23rd July 2021

Step Change literally changed my life

I'm incredibly grateful for the help and support that I received from Step Change in very difficult moment of my life. They help me to realize the debt problems that I had and with their support I began to resolve them. Reviewed on: 22nd July 2021

They are very well organised and friendly with people like me.

I have experienced the service from Step Change Debt Charity and makes me feel like I don't have debts. Reviewed on: 22nd July 2021

Excellent help

Recommend stepchange, great service and help available Reviewed on: 22nd July 2021

Caring, friendly, professional

I contacted Step Change when I was in a desperate situation few years ago. They listened to me, cared about me and helped me to get my life back on track. I don't know what I would have done without them. Reviewed on: 22nd July 2021

Releif

Felt like a weight had been lifted felt so much better after their help Reviewed on: 22nd July 2021

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