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StepChange: Debt advice reviews

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4.95
Based on 16,312 reviews, last reviewed 7th May 2026
76850% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Life changing StepChange genuinely changed my life, giving me a way out of a spiralling cycle of debt and associated stress and depression. Reviewed on: 7th May 2026
Roy O's avatar
Roy O

Latest lowest rating:

1

Always found you very helpful. Always found you very helpful. Always willing to give me the best advice and never had to deal directly with my creditors Reviewed on: 7th May 2026
David I's avatar
David I
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16312)

Best help

5
I would recommend Stepchange, as they are friendly team , reliable . Had a very satisfactory experience with them. Reviewed on: 12th July 2020
Sylvie M.'s avatar
Sylvie M.

Changed our lives for the better

5
We really struggled with an ever increasing debt that banks advise had made much worse, we could see no way out till we were told about step change, they have always been very helpful not judgemental and reduced our stress levels we only have a few years left to be completely debt free, could never thank them enough for their support Reviewed on: 12th July 2020
Alison Le Page-bridge's avatar
Alison Le Page-bridge

great company

5
always helpful, easy to get hold of, make everything simple, only good things to say! Reviewed on: 12th July 2020
paul's avatar
paul

Without the outstanding help, knowledge, comfort of feeling I was getting the very best advice for my own needs, my whole life would have been in tatters if it hadn't been for the staff of Step Change

5
My life would have been very difficult now, not only financially but mentally too. The debt I found myself in was not because I was a gambler or someone who over spent etc.. I was a business woman with a private daycare nursery and costs and poor funding affected my cashflow in the end. My staff kept their jobs, and I walked away, handing my business, staff and children over to a charity who could finance the child care better than I could. Reviewed on: 12th July 2020
Susan clarehugh 's avatar
Susan clarehugh

Really supportive company

5
Would highly recommend to anyone, they have taken all my stresses away and have really helped me sort things out. Reviewed on: 12th July 2020
Kayleigh Elliott's avatar
Kayleigh Elliott

Stress Buster

5
I was extremely concerned about my circumstances and predicament, as I had a nervous breakdown, but with wonderful advice and help from Stepchange and my family i came out of a dark tunnel, and at least i am paying something back to my creditors, many thanks, Stepchange. Reviewed on: 12th July 2020
John Gratton 's avatar
John Gratton

First class service

5
Had some financial problems which step change helped me work out a payment plan. Were very helpful from day 1 Reviewed on: 12th July 2020
Mandy Jones's avatar
Mandy Jones

Fabulous

5
I was very much an ostrich when it came to sorting out my debts. However working with step change has changed all that. The agents are fabulous so easy to talk to i would highly recommend them. Working with step change made all those dreadful feelings disappear. Reviewed on: 12th July 2020
Sarah Harkins's avatar
Sarah Harkins

I am very pleased that I meet and can use all my problems with such a wonderful, culture group of people, where now you can rarely meet such. So ladies and gentlemen...

5
In any case many years do not have to worry when I knew that StepChange never lets me go and this is up to now. recommend to all concerned and not only, Reviewed on: 12th July 2020
Boleslaw Zmuda 's avatar
Boleslaw Zmuda

I don't know what would have happened if I hadn't found them

5
It sounds very dramatic but I honestly think that without the help, advice and support Step Change gave me and continue to give me, I don't think I would be here today. I owe them that much. Reviewed on: 12th July 2020
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Grateful

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