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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,297 reviews, last reviewed 7th May 2026
76100% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

I rang up with my debit issues, they reassured me an... I rang up with my debit issues, they reassured me and helped me every step off the the way I couldn’t praise these guys enough. Reviewed on: 7th May 2026
Philip a's avatar
Philip a

Latest lowest rating:

1

Always found you very helpful. Always found you very helpful. Always willing to give me the best advice and never had to deal directly with my creditors Reviewed on: 7th May 2026
David I's avatar
David I
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16297)

Superb

5
helped me so much.super friendly and helpful Reviewed on: 12th July 2020
rob's avatar
rob

One day everything is okay then the next

5
Was really scared to pick up the phone and contact step changes, i thought they was going to judge about my situation and not even try to help. Cut the long story short i was thinking of taking my own life for less than 8k. I was worried about what would happen if bailiffs came to my address and what my family would think. But it was nothing what i seemed they was more than helpful understood my situation tried working out the best solution for myself in the best affordable way. I would like to say if anyone is suffering from debts big or small please do get in touch with step changes. Don't let the outcome become worser than it already is seek help before it is too late. Reviewed on: 12th July 2020
U.R's avatar
U.R

Amazing

5
I was left in A lot of debt and I was scared. A friend recommended Step change the relief I felt after talking to them knowing I could do this it would just take A little bit of time. And today they still help me I'm kept updated with everything. I'm extremely grateful to step change and everyone who works there they deserve this award. Reviewed on: 12th July 2020
Sharon's avatar
Sharon

Exceptional

5
These people are totally professional so if you have financial concerns don’t sit worrying get in touch with them and they will guide you every step of the way to a worry free life again Reviewed on: 12th July 2020
Terry's avatar
Terry

Excellent

5
Sympathetic..wish I’d found you sooner Reviewed on: 12th July 2020
Jacky baynton 's avatar
Jacky baynton

Above and beyond!

5
Step Change have helped me to change my life around! Their customer service team are excellent and so easy to speak to, as speaking about your personal finances can be very daunting! I couldn’t of asked for anything better, and after a few years of being on a DMP, they are still continuing to help me. Thank you. Reviewed on: 12th July 2020
Rachel Woods's avatar
Rachel Woods

Get on with your life

5
Work with Stepchange and leave things with them. Keep up with what you have agreed and take the weight off your back. Reviewed on: 12th July 2020
David Merritt's avatar
David Merritt

Brilliant

5
I would describe step change as brilliant, caring, fantastic response, professional, dnt know what I would have done without them. Amazing service. Reviewed on: 12th July 2020
Mark Carroll's avatar
Mark Carroll

Helped me at my lowest point

5
I had to leave my job of 30 years, to care for my daughter and her baby, after my daughter had a stroke. I then had to go onto UC!!!. which was an experience in itself. I was in despair over my financial situation and Stepchange supported me through this. All staff I have spoken to were amazing and must have been chosen for their amazing people skills., they were always calm and listened whilst I cried, I never felt hurried and they made me feel that there was light at the end of the tunnel . I don't know how I would have coped without Stepchange. Reviewed on: 12th July 2020
Sharon's avatar
Sharon

Make my life so much easy and stress less

5
Form first day the been very nice and help me to resolve my problem..the have me help so many way the take all the stress I build up away ....is a very good company is you struggle with debt and also is a free .. Reviewed on: 12th July 2020
Gianluca's avatar
Gianluca

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