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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange were there when I needed help

They made the process so easy and stress free. Reviewed on: 22nd July 2021

Stress lifted

Such a relief to get all my debts under one roof finally. Monthly payments and no more interest - will be all paid up eventually- and I cannot use a credit card which is a good thing- big up to stepchange Reviewed on: 22nd July 2021

Absolute life savers you are amazing thankyou.

Honestly this company are amazing i can't thank them enough for the compassion they show to people in debt, they care they don't pry into your business they don't want to know the inn's and out's just to help, good luck. Reviewed on: 22nd July 2021

Helpful

Takes away the stresses and worries and is helping me with money management. Reviewed on: 22nd July 2021

3 years headache free

Loosing my PIP. was the last straw for me. I had managed my debt up til then and it was such a relief to have a calm voice at the other end of the phone, that I had someone standing with me. Suddenly there was a buffer zone and the continual flow of letters could be put aside. Three years further on my PIP has been reinstated and I’m still getting good advice with no pressure. Reviewed on: 22nd July 2021

Helped me sort out my finances!

After some bad luck and stupid decisions I got myself into some serious debt. Step Change have given me great advice and helped me get on the path to clearing my debt! Reviewed on: 22nd July 2021

Absolute Godsends.

After a messy divorce and my ex putting me in a lot of uncontrollable debt, StepChange helped me towards a better future by setting up an easy to manage DMP. I’m nearly debt free thanks to these wonderful people who have changed my life. Thankyou StepChange. Reviewed on: 22nd July 2021

Too tram

There resolving my debts a highly recommended Reviewed on: 22nd July 2021

Trustworthy helpful service

I am very overwhelmed by how much help step change have given me Highly recommended for anyone who has debt worries Thank you Reviewed on: 22nd July 2021

Excellent customer service, helpful and knowledgeable

Staff always will help in anyway they can in an empathic way. Always polite and striving to do what they can for you. Service is second to none. Reviewed on: 22nd July 2021

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