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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,210 reviews, last reviewed 7th May 2026
71850% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Really Helpful I had just got out of a relationship and had credit cards taken out in my name Step-change made it easy and comfortable to start to tackle the debt an... Read more Reviewed on: 7th May 2026
Adam Dawber's avatar
Adam Dawber

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16210)

Excellent service

5
The support I received was invaluable. They helped every step of the way and I was never made to feel at fault for my debt problem. Not having to deal with the creditors letters and phone calls reduced my stress. It took a while but I am almost debt free and have gained back my self respect. I would not be in this position without their help. Reviewed on: 11th July 2020
Elaine B.'s avatar
Elaine B.

Helpful and reassuring

5
I’ve used Stepchange for around 4 years now and found them to be nothing but helpful and reassuring in what can be stressful times. Reviewed on: 11th July 2020
Stephen's avatar
Stephen

Very helpful organisation

5
Helped me get my financial situation in order quickly and easily. Reviewed on: 11th July 2020
stephen cocks's avatar
stephen cocks

Excellent

5
Couldnt ask for more friendly help Reviewed on: 11th July 2020
Liam odriscoll's avatar
Liam odriscoll

Excellent support and service

5
Step Change have given men excellent support and service. Reviewed on: 11th July 2020
John Mitchell's avatar
John Mitchell

Helpful / understanding /professional

5
At a time when we were worried sick they helped to lift some of the anxiety from our shoulders Reviewed on: 11th July 2020
Peter 's avatar
Peter

Excellent company

5
Have already recommended them to many friends and relatives all of whom have contacted them and been very pleased with the service. A great service for those in need. Reviewed on: 11th July 2020
Leafiyah 's avatar
Leafiyah

simply the BEST

5
since the loss of my wife,Anne, in January 5th 2009 Steppchange has kept me going, without their help I would be with Anne, they have kept me from leaving my Son,Daughter and 4 special Granddaughters so they are wonderful team from the Top to the best workers. Reviewed on: 11th July 2020
Peggy Moore's avatar
Peggy Moore

Easiest way to get help.

5
I’d heard about StepChange when I was in a considerable amount of debt. The help was great, completely non judgmental, the process was easy. Best of all I’m nearly debt free with their help. Reviewed on: 11th July 2020
Lisa's avatar
Lisa

Amazing

5
Stepchange have been amazing with helping me with my money problems! They are always on hand to answer any questions, help if my situation changes! Wouldn’t be in the position I am without them!! Reviewed on: 11th July 2020
Champion1's avatar
Champion1

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