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StepChange: Debt advice reviews

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4.95
Based on 16,231 reviews, last reviewed 7th May 2026
72900% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Good all round service all staff so very helpful at... Good all round service all staff so very helpful at such a very difficult time for me highly recommend ,, ,,Thank you StepChange Reviewed on: 7th May 2026
Mad max 's avatar
Mad max

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
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Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16231)

Best thing to do for peace of mind

5
Great service can't do enough to help, best think I did to sleep at night. Reviewed on: 11th July 2020
Debbie Johnson's avatar
Debbie Johnson

Really knowledgeable staff and great help to me

5
Excellent help and stress relief from a wonderful business Reviewed on: 11th July 2020
Paul T's avatar
Paul T

Great service

5
They are so nice to talk to, you are going through a hard time and they don’t make you feel bad about any of it. Reviewed on: 11th July 2020
April Granger Gibbons's avatar
April Granger Gibbons

Excellent

5
I was struggling with my debts had it not been step change I don’t know how or what I could have done to manage it. Step change has helped me a lot put my mind to rest. Don’t feel stressed anymore I don’t have to worry they do that for me. Thank you so much Reviewed on: 11th July 2020
Rosette Daniels's avatar
Rosette Daniels

Changed my life

5
I was drowning in debt and a friend recommended step change. They are friendly none judgemental helpful and if it wasn’t for them I’d still be struggling Reviewed on: 11th July 2020
Kasha Ley's avatar
Kasha Ley

Top review

5
Easy to talk to, always helpful, understanding without being judgemental. Reviewed on: 11th July 2020
Matthew Goldman 's avatar
Matthew Goldman

Saved my life

5
I was in a really dark place just getting credit for everything like an idiot then realized I couldn't possibly afford the monthly payments then step change stepped in and took all my worrying away they are a firm sent from god himself Reviewed on: 11th July 2020
Steve's avatar
Steve

Taking stress away

5
After getting into uncontrollable debt. Step change we’re super helpful in helping me organise my finances. Taking a huge amount of stress away. Thank you so much. Allan Reviewed on: 11th July 2020
Allan's avatar
Allan

Awesome support

5
There is always someone there when you need help and advice. We have been working with them fo six years and each person we have spoken to has been friendly, helpful, A super organisation! Reviewed on: 11th July 2020
Peter Jackson's avatar
Peter Jackson

Excellent service

5
Wonderful charity! Only wish I’d known about it years before instead of struggling for so long! I’m now scheduled to be debt free by May 2022 then I can start to live my life again fully :) Reviewed on: 11th July 2020
Kay's avatar
Kay

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