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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

A fantastic organisation for the people

I was left with a debt of 30k plus thought my life was over but they certainly were a life saver for me Reviewed on: 22nd July 2021

The best to get help from

Step change is one of the best depth management company to help you when you are in need of some one to help you get a good night sleep and to take the worries and pressure off your head Reviewed on: 22nd July 2021

Reassuring helpful and productive

As soon as I spoke to my stepchange advisor they made me feel so at ease with no negative judgement. They put all my finances in order and lifted a HEAVY burden off my shoulders Reviewed on: 22nd July 2021

Amazing company and really helpful

Spoke to such a lovely lady who talked me through all my options and it is helping me to become debt free Reviewed on: 22nd July 2021

Experience and Support

Sound and helpful advice, have always provided answers that make sense. Reviewed on: 22nd July 2021

Supportive and life changing

StepChange do an amazing job helping people in real financial hardship and feeling alone. They are supportive, reassuring and have their clients’ best interests at the heart of what they do. Reviewed on: 22nd July 2021

Friendly Professional Advice

StepChange literally changed my life, I went from not being able to sleep to entering into a debt management plan with their friendly advice and now I’m on my way to becoming debt free. Everyone that I spoke to was professional but friendly and down to earth, which made the whole process a less stressful experience. Reviewed on: 22nd July 2021

Professional and helpful

Helpful and made it easy to sort Reviewed on: 22nd July 2021

A repayment plan to suit every circumstance, regardless!

Reliable, and efficient... Stepchange gives financial hope for the future and helps one regain their self esteem, while helping you build back your credit status. Reviewed on: 22nd July 2021

Great help to me

Always helpful and gave advice when needed Reviewed on: 22nd July 2021

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