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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Brilliant service

Stepchange and all the brilliant staff deserve this award they have changed me and my families life forever, will never forget this, cannot thank them enough. Reviewed on: 22nd July 2021

Professional support.

Being in debt is soul destroying and worrisome. When dealing with Step-change they don't judge you, they are empathetic to your situation and reassuring that your situation can improve. Thanks to step-change I started sleeping again and stopped being so depressed. They are helping me manage my debts and helped me budget. I have recommended them to many friends and colleagues who find themselves in difficulties due to Covid. Reviewed on: 22nd July 2021

35k in debt

Step change have turned my life around. After nearly 4 years of being on a DMP, I will be completely debt free by January next year and at 57, my life will begin again! I can't wait! Reviewed on: 22nd July 2021

I can sleep better

Stepchange changed everything for me due to debts I had. Now I have a payment plan and it helps me they sorted everything out for me didn’t judge me now I’m in a good place and don’t have to worry as stepchange helped me Reviewed on: 22nd July 2021

Stop worrying

Best thing I did contacting stepchange set me up with a manageable DMP Only a year left them I am debt free Also helped with an equity release as I had an interest only mortgage My experience with Stepchange has been nothing but positive Reviewed on: 22nd July 2021

Gave Me Hope

If it had not been for the intervention of StepChange I truly believe that I would not be on this planet. They do not judge, do not criticise. They help you not just with your debts, they help you cope with the stress. All the staff seem to care which, in turn, reduces feelings of stress and anxiety. Thank you StepChange. Reviewed on: 22nd July 2021

Fantastic service

They got me through a terrible part of my life Reviewed on: 22nd July 2021

Amazing

Amazing got me on the path I needed thank you so so much stepchsnge Reviewed on: 22nd July 2021

Approachable & understanding

I felt so much support and relief after contacting Step Change. You are treated with respect & kindness. No judgement of your situation. Practical and realistic help. Now I am on a debt management plan I feel in control of my finances for the first time in decades. Such a supportive service. Highly recommended. Reviewed on: 22nd July 2021

Life changer

Absolutely amazing,they have changed my life,I’m still paying all my debts off at an affordable rate,I can’t recommend them enough Reviewed on: 22nd July 2021

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