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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Absolute Godsends.

After a messy divorce and my ex putting me in a lot of uncontrollable debt, StepChange helped me towards a better future by setting up an easy to manage DMP. I’m nearly debt free thanks to these wonderful people who have changed my life. Thankyou StepChange. Reviewed on: 22nd July 2021

Too tram

There resolving my debts a highly recommended Reviewed on: 22nd July 2021

Trustworthy helpful service

I am very overwhelmed by how much help step change have given me Highly recommended for anyone who has debt worries Thank you Reviewed on: 22nd July 2021

Excellent customer service, helpful and knowledgeable

Staff always will help in anyway they can in an empathic way. Always polite and striving to do what they can for you. Service is second to none. Reviewed on: 22nd July 2021

Highly recommend

Stepchange Takes a lot of worry away and you c as n sleep easier Reviewed on: 22nd July 2021

Excellent service and advice

Peace of mind and exclwnt advice from caring consultants Reviewed on: 22nd July 2021

Giving Peace of Mind

15 years ago when I was almost at the brink of giving up my life because of piling up my debts, Step Change brought my confidence back showing the light. They took all the responsibility of my debts. I wish everyday they gain good will and able to help the helpless. Thanks. Reviewed on: 22nd July 2021

Do not hesitate to contact them

If you’re having financial difficulties please don’t hesitate to contact Step Change, there’s no judgment just helpful advice and it’s free! Reviewed on: 22nd July 2021

Step Change - Light at the end of a very dark tunnel

After 7 months in Hospital, I had spiralling credit card debts. Step Change organised my total debt. Using the template I had been given I wrote to every Credit Card Company. They froze my accounts, stopping further.interest and admin fees. Today I am almost debt free. I have no hestitation in recommending Step Change Reviewed on: 22nd July 2021

Brilliant service

Stepchange and all the brilliant staff deserve this award they have changed me and my families life forever, will never forget this, cannot thank them enough. Reviewed on: 22nd July 2021

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