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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Gave Me Hope

If it had not been for the intervention of StepChange I truly believe that I would not be on this planet. They do not judge, do not criticise. They help you not just with your debts, they help you cope with the stress. All the staff seem to care which, in turn, reduces feelings of stress and anxiety. Thank you StepChange. Reviewed on: 22nd July 2021

Fantastic service

They got me through a terrible part of my life Reviewed on: 22nd July 2021

Amazing

Amazing got me on the path I needed thank you so so much stepchsnge Reviewed on: 22nd July 2021

Approachable & understanding

I felt so much support and relief after contacting Step Change. You are treated with respect & kindness. No judgement of your situation. Practical and realistic help. Now I am on a debt management plan I feel in control of my finances for the first time in decades. Such a supportive service. Highly recommended. Reviewed on: 22nd July 2021

Life changer

Absolutely amazing,they have changed my life,I’m still paying all my debts off at an affordable rate,I can’t recommend them enough Reviewed on: 22nd July 2021

I would recommend anyone with money worries to contact them for peace of mind

Gave me peace of mind and very helpful helped sort out my finances Reviewed on: 22nd July 2021

[email protected]

You have been there for me I've got my life back Reviewed on: 22nd July 2021

They changed my life

Without them I don’t think I would be alive today Reviewed on: 22nd July 2021

Outstanding support

Step Change has offered me outstanding support for helping me get out of debt before these I panicked the process is simple easy to follow and after my first sign up n my reviews other than paying each month I don’t have the stress or worry x Reviewed on: 22nd July 2021

Thankful

Thankful and very great full for your help, I can't imagine where I would be today if it wasn't for stepchange Reviewed on: 22nd July 2021

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