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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help when I needed it most

I was in a bad place my marriage had ended and I was left with crippling debt they worked out a plan for me and lifted a massive black cloud replacing It with light at the end of a long tunnel Reviewed on: 22nd July 2021

Lifesaver

I was hiding bills, in denial of my debts, ashamed that I had got into this situation. I told nobody, thinking I could solve this myself. I finally gave Stepchange a call and it was the best decision I have made. They were so supportive and I now have no worries as it is in their hands. Seriously I would recommend to anyone struggling with debt. Reviewed on: 22nd July 2021

Excellent supportive charity

Stepchange helped me so much when I needed it. The staff are really understanding and helpful and always make ne feel comfortable Reviewed on: 22nd July 2021

Excellent service

Really helped me when times where hard. Reviewed on: 22nd July 2021

So very helpful

Didn’t know which way to turn and they helped so much plus when you speak to them they are always so helpful and understanding Reviewed on: 22nd July 2021

Fantastic staff and backup

When I approached step change I was in a financial mess . Other companies suggested possibly bankruptcy which was a route I wanted to avoid. Step change on the other hand suggested a debt management plan . They organised my creditors and prevented threatening letters and multiple telephone calls from them .I know this is a long process but I have the support of step change to help me through some very difficult times Reviewed on: 22nd July 2021

These guys are amazing!

They don't just help they improve your life. Understanding, empathetic and all round super humans. I shall always be hugely grateful to them. Reviewed on: 22nd July 2021

Excellent customer service help me deal with my credited

Was great to have someone lesining to you about your money worry and the help the give me and support and advice thank you Reviewed on: 22nd July 2021

Lifesavers

Step Change have literally saved my life, and given me hope for the future. If you need help with debt these are the people to talk to. Reviewed on: 22nd July 2021

Amazing service

I didn’t know there was a free service like Stepchange, they have and continue to help me in any way they can, every member of staff I have spoke to do their best to make a difficult situation as easy as possible and I’m very thankful. Reviewed on: 22nd July 2021

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