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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Saved my life

To be able to talk about your personal issues to someone who is not judging you and offer advice and solutions, made such a positive life changing difference. Reviewed on: 22nd July 2021

Received amazing help from StepChange

Amazing charity,excellent customer service,always willing for help no matter what.They always find the best solution Reviewed on: 22nd July 2021

Supportive and non judgmental service

StepChange have helped me tremendously in sorting out my debt problems. They were supportive, understanding and non judgmental when setting up my IVA few years ago. They have saved me from mental breakdown and I could sleep at night again knowing they are managing and sorting my debts when they got out of control. If you are struggling with debt and can't make ends meet I highly recommend asking StepChange for advice and reaching out if needing help. Reviewed on: 22nd July 2021

All that worry

I would recommend Stepchange to anyone in a financial pickle like me! I was going along nicely, when a financial change in my income, changed everything, before I knew it I was in a mess, and so worried, I wish I had got in touch with Stepchange sooner, because as soon as I did, there was a friendly voice, telling me exactly what to do, when to do it, I gave them all my information and they just took over, they worked out how much I could afford to pay a month, and arranged payment with different companies and bank. Its taken a few years, but I am nearly there now, a few more months and I will be debt free! All thanks to Stepchange amazing service, amazing staff, amazing results. All that worry could have been saved, if I'd got in touch earlier Reviewed on: 22nd July 2021

Best step I took ring Step Change

From my first phone call a weight was lifted. I wish I contacted them sooner. Great support. Always there. Easy access to my account to. Highly recommend you call them if your struggling with debt. Reviewed on: 22nd July 2021

Life saving

Helped me when I was at my lowest point Reviewed on: 22nd July 2021

Life Saver

I was worried about my debt as it got bigger every week. Stepchange certainly changed my life for the better. Reviewed on: 22nd July 2021

Easily to set up and provide support

Very helpful and made me feel like I wasn’t alone and helped me manage my finances better Reviewed on: 22nd July 2021

Excellent!!. .

Took a lot of stress and pressure off me. Dealt with my issues sympathetically and professionally. Step Change helped to find a suitable tailored solution to my debt issues. Reviewed on: 22nd July 2021

Very helpful

Had no problems. Easy to complete and always helpful. Reviewed on: 22nd July 2021

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