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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Brilliant company

Don’t know where I would be without Stepchange can’t thank them enough. Reviewed on: 22nd July 2021

Hull family

Realy helpfull Get you back to a normal life A big thank you debt free hull family Reviewed on: 22nd July 2021

Stepchange really helped me

When I contacted Stepchange I had over £12000 of debt. Stepchange DMP has allowed me to gradually pay this off at a manageable rate, I'll be debt free in the next 6-7 months. Reviewed on: 22nd July 2021

Excellent service

The support and advice that step change has given me has drastically changed my situation and relieved a lot of stress. Excellent customer service, further support and much more! They truly deserve this award! Reviewed on: 22nd July 2021

Professional and friendly

Build up my confidence to handle debts Reviewed on: 22nd July 2021

Just brilliant

Had major financial problems StepChange took care of the lot even asking me about my mental health evey time I called. Reviewed on: 22nd July 2021

Stepchanged changed my Life

I was with stepchange for 4 1/2 years and what a difference it made for me they were so understanding and helpful and they set me on the road to getting my life back on track and manage my money better now I’m debt free and looking forward to life again, the organisation is brilliant and the staff are amazing what an organisation they are all brilliant is all can really say Reviewed on: 22nd July 2021

Amazing

If it wasn’t for Stepchange I don’t know where I would be, after my marriage break down after 33yrs I had to start all over again and got into a lot of dept,thankfully I’m dept free now, just want to say everyone was so helpful and understanding and I am so thankful for everything Stepchange has done for me you do a brilliant job and I as well as thousands of people are so greatful for all you do. Thank you so much . Regards Reviewed on: 22nd July 2021

Saved our bacon

When we were at our lowest, stepchange were there to help when we thought we had no other alternatives. The people who we have been in touch with at Stepchange have been unbelievably patient, incredibly sympathetic and very understanding. Without them, I dread to think what we might have done. Reviewed on: 22nd July 2021

Saved my life

To be able to talk about your personal issues to someone who is not judging you and offer advice and solutions, made such a positive life changing difference. Reviewed on: 22nd July 2021

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