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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant service

Fantastic service Professional and honest staff Caring and kind Reviewed on: 22nd July 2021

Transparent caring service that helped me through such hard times

When things were bleak for me financially Step change were with me every step of the way. Reviewed on: 22nd July 2021

They changed my life

As a single mum at the age of 19 who works full time, I found my self chasing my wage in order to pay last months debts. That’s when I knew I had to do something about it and change my life for the better. I was sick of constantly worrying about post coming through the door, or phone calls telling me I had missed a payment. I spoke to StepChange in December last year, wow. I was in tears on the phone as I didn’t expect so much support, they guided me and went into intricate detail about the process and how they will help me pay off my debt. Well I’m not 8 months into my payments (with 4 months left) and my life has changed so much for the better. I now manage my money better, I can make all of my payments and most of all I’m happy. I’m no longer stressed or worried about finances (which is a huge huge issue, for many people) and StepChange have played the hugest part in that. I would recommend anyone who feels like they’re struggling to get in touch, as there is zero judgement and 100% care and helpfulness. I will forever thank this company for saving my mental health and making me the best mum I can possibly be. Reviewed on: 22nd July 2021

Peace of mind!

Quite simply Stepchange have helped me to manage my debt problems, from the first time I contacted them they have been extremely helpful and put my mind at rest. Reviewed on: 22nd July 2021

Been brilliant and very caring

Been with stepchange for a number of years and they have experts in debt control which can sort out 99 per cent of most people’s problems . Reviewed on: 22nd July 2021

Great service puts mind at rest

Great help when you really need someone to help with you debt issues. Very calm and able to put you at ease to walk you though all the options. and make you see that they is light at the end of the tunnel Reviewed on: 22nd July 2021

Best Ever StepChange saved my Sanity

From start to finish they put me first, sorted my finances and my stress. Levels all in one . Reviewed on: 22nd July 2021

Excellent service

Helped me so much to stop people hounding me night and day Reviewed on: 22nd July 2021

Peace of mind

Step Change are simply the bees knees. So polite, so calming and so understanding. They have given us a new lease of life. Reviewed on: 22nd July 2021

Great help

Very polite and very helpful. Always willing to go that extra mile to make you feel comfortable Reviewed on: 22nd July 2021

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