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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,670 reviews, last reviewed 28th Jul 2026
75700% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026
Laura O's avatar
Laura O

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Good advice and solution

5
Great advice and solutions to complicated problems Reviewed on: 22nd July 2021
Stuart's avatar
Stuart

Very helpful

5
Response to help with my financual problem was very quick. Reviewed on: 22nd July 2021
Mary's avatar
Mary

Don't know where I would be without them.

5
From that first phone call I made to Debt Change my life changed for the better. Can't thank them enough, don't know where I would be without there help and understanding. Reviewed on: 22nd July 2021
Minnie Miley's avatar
Minnie Miley

Great Company

5
After a Divorce a few years back I got in to financial difficulties Stepchange helped me every step of the way and have got me on an affordable payment plan the staff are always helpful and friendly too. Reviewed on: 22nd July 2021
Matthew's avatar
Matthew

Step change are incredible

5
We both lost our jobs and had debts. Got in touch with stepchange and they put us on a DMP it has taken away most of our money worries I can sleep better at night. The staff were considerate, helpful, friendly and very helpful Reviewed on: 22nd July 2021
Peg's avatar
Peg

Very helpful

5
Always ready to advise and help when needed, grateful for giving me the correct advice. Reviewed on: 22nd July 2021
Suzan Huseyin's avatar
Suzan Huseyin

Supportive and non judgmental

5
Couldn’t have cleared my arrears without them. They gave me the confidence to make the right choices Reviewed on: 22nd July 2021
Katie Howells's avatar
Katie Howells

helpful, kind reassuring staff

5
Step Change take the weight of the world off your shoulders and allow you to sleep at night again Reviewed on: 22nd July 2021
Jaaacs's avatar
Jaaacs

Quite literally, they save lives.

5
An incredible service for so many people, who are in need. I was at my wits end, I'm sure many others have been too, until I received the help Step Change offer. Reviewed on: 22nd July 2021
Alex's avatar
Alex

Relief

5
All comunication i have had with Stepchange call advisors have been positive non judgmental and highly constructive Reviewed on: 22nd July 2021
Costas kyriacou 's avatar
Costas kyriacou

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