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StepChange: Debt advice reviews

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4.95
Based on 15,908 reviews, last reviewed 6th May 2026
38333% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful, supportive problem solvers. I have been with StepChange for a while and they have been very helpful and supportive. If I have a query or a problem I can ring them and help me sor... Read more Reviewed on: 6th May 2026
Sheila McAninly's avatar
Sheila McAninly

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15908)

Step change your life

5
Simple and friendly process to take years of debt stress worry off your shoulders. Highly recommended. Reviewed on: 9th July 2020
Richard Tong's avatar
Richard Tong

Relaxing

4
so relaxing and hassle free no need to make phone calls to each creditors to convince there is no under pressure's feelings Reviewed on: 8th July 2020
Nomi Shah's avatar
Nomi Shah

They are good s.good communication

5
I was welcome with stepchange,peace in mind on dealing with my case.very helpfuk Reviewed on: 8th July 2020
Julio Fanfan's avatar
Julio Fanfan

Best thing I ever did

5
Life changing experience always be grateful Reviewed on: 8th July 2020
Sunita Devi 's avatar
Sunita Devi

Helped out of dark tunnel

5
I was truly worried about how I could manage to fulfill my obligations to my creditors in the financial position I found myself in. Step change helped me tremendously to find a solution to my problems . Reviewed on: 8th July 2020
Michael Berrie's avatar
Michael Berrie

Good sound advice

4
Does what it says on the label . Reviewed on: 8th July 2020
AH's avatar
AH

Life-changing

5
I was turned down by my bank ,by other debt solutions including a CVA ..I got in touch with Stepchange and they immediately found a solution and process for me to regain control of my life.Now I see a way forward and hope to be debt free within a few years..the service and advice is outstanding, life changing.Im very grateful to face the future with confidence and peace of mine. Reviewed on: 8th July 2020
F brown's avatar
F brown

Best debt charity available

5
From day 1 they have been absolute best every time I had an issue with a company they got it sorted straight away for me, they help me go in the right direction I’m nearly finished my plan with them had it not been for step change I’d of been in a bad situation. That is why they deserve an award. In my opinion there is no one that comes close to how step change function. Reviewed on: 8th July 2020
Allan's avatar
Allan

Life saving help

5
I was very close to a breakdown after spiraling into debt and other unforeseen circumstances. I was referred to Step Change and during my first call I felt like a weight had been lifted, I broke down during the call but I was reassured throughout with full explanations on what to expect. My help was tailormade and I am now one year away from debt free. I am proud to say that I will not be going back to a life of loans or credit cards. When this over donuts will be on me. Reviewed on: 8th July 2020
M Celestine 's avatar
M Celestine

Excellent service

5
Step change is very supportive and very helpful to sort out my debt. Im very grateful for the excellent service rendered at the height of my debt crisis. The staff are very kind, very understanding and very professional. I proudly nominate the step change for consumer credit awards 2020 Reviewed on: 8th July 2020
Mrs Shirly Syrett's avatar
Mrs Shirly Syrett

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