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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Top customer service

Step Change is a amazing debt charity they have an amazing customer service always friendly and efficient to deal with my queries. Reviewed on: 22nd July 2021

Excellent service

They take the stress out of debt management. The listen and are most helpful. Reviewed on: 22nd July 2021

Amazing!!!

So supportive, non-judgemental. When I was at my lowest point they turned my life around. I’ll be forever grateful. Reviewed on: 22nd July 2021

Stepchqnge experience

Stepchange helped me clear the wood from the trees to see a way forward financially. They are easy to contact and best of all approachable if any obstacles come up. I'm now in a much better place with everything because I found them. Reviewed on: 22nd July 2021

Thank you for helping live again

I have always been treated with respect and understanding from the advisors I have encountered. By taking their advice and being supporters and being treated with kindness changed my life and helped me to see a way forward. My health has improved since taking control too which I can’t thank them enough! Reviewed on: 22nd July 2021

Awesome

So helpful and relieved the stress almost instantly Reviewed on: 22nd July 2021

Supportive and calm

Amazing supportive and calm agents that are positive and proactive. Concentrate on the solution not the problem. Did not make me feel embarrassed or ashamed for discussing my financial situation,void not feel at all patronised but empowered by their positivity. Excellent service that has helped me get my life back on track and helped me sleep at night!!!! Reviewed on: 22nd July 2021

Highly recommend

They have been very supportive to me Reviewed on: 22nd July 2021

They saved my life!

I was so stressed and didn't know where to turn but step change helped me prepare a repayment plan that was affordable and took the stress away - I am so grateful. Thank you Reviewed on: 22nd July 2021

Suicide to a new life

I was suicidal about my debts I didn't know where to turn. I had sold off all my assets just to keep paying the interest . I had nothing left. I only wished I had found the courage to approach Stepchange 3 years earlier. But I am now debt free and had support for over 6 years of the wonderful non judgemental staff . They are the best I have my life back and can now look forward to a life from fear, Thank you Stepchange Reviewed on: 22nd July 2021

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