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StepChange: Debt advice reviews

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4.95
Based on 15,861 reviews, last reviewed 6th May 2026
36900% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Never had no trouble all good fibes Never had no.issues all good service Reviewed on: 6th May 2026
Simon W's avatar
Simon W

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
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Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15861)

Very helpful

5
So far two months in finding helpful and way less worry. Thank you Reviewed on: 8th July 2020
Janice wynne's avatar
Janice wynne

My Saviour

5
Until I met the people at Step Change I thought I couldn't sink any lower but they changed my life and made me feel better about my debts knowing I was ding something positive about it. Reviewed on: 8th July 2020
Wendy's avatar
Wendy

Awesome, Appropriate and Really Friendly Service

5
When anyone faces money worries they are at their most vulnerable. The service given by Step Change ... is always Friendly giving necessary advance in a way that is appropriate and not dressing the issue up in cotton wool. Yet giving a clear helpful way out of the situation. Thankyou and Well Done ! Reviewed on: 8th July 2020
Michael C's avatar
Michael C

Step Change took all the responsibilities for me.

5
Just after joining Step Change they reviewed my financial situation and arranged a debt management plan that was viable/affordable. It gave me great peace of mind and I was able to to enjoy my life. It lifted a burden off my shoulders. Step Change is an excellent service and going forward. I would recommend it to anyone who has debt problems. Reviewed on: 8th July 2020
Alamgir Choudhury's avatar
Alamgir Choudhury

Excellent, friendly and a lifeline for me

5
Excellent support, helping me face my debts with a way out and a fresh start in life. Reviewed on: 8th July 2020
Debbie evans's avatar
Debbie evans

Brilliant so helpful

5
Helped me when I needed to. Be reassured that I there wasn t only Me who had got myself into an impossible situation that I could see no end out of the dark tunnel Reviewed on: 8th July 2020
Karen 's avatar
Karen

Saved me my life

5
No hassle and a weight taken off my shoulders. Thank you Reviewed on: 8th July 2020
Tammy's avatar
Tammy

Very good service

5
They are all very understanding and don't make you feel ashamed to be in dedt Reviewed on: 8th July 2020
Denise's avatar
Denise

Excellent service

5
I am receiving excellent service from stepchange since last 6 years , the team is very supportive and helpful I am really happy and much more relaxed since I am with stepchange. Thank you stepchange. Reviewed on: 8th July 2020
N rai's avatar
N rai

Excellent service, advice, and support all along my debt problems

5
I'm very happy with StepChange even with one month I was having money problems I could miss a month and carry on with payments the month after. Over all a very satisfactory service. Reviewed on: 8th July 2020
Elaine's avatar
Elaine

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