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StepChange: Debt advice reviews

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4.95
Based on 15,811 reviews, last reviewed 6th May 2026
35300% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

Manageable my finaces and stress free Manageable my finaces and stress free Reviewed on: 6th May 2026
Normita B's avatar
Normita B

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (15811)

Amazing service,

5
Helped me when I was severely in debt and saw no other way out. I’m over half way with the payments on my DMP and I couldn’t be happier. Reviewed on: 8th July 2020
Rebecca Thompson's avatar
Rebecca Thompson

Fantastic service

5
Always make me feel at ease and stress free when it came to sorting out my debts Reviewed on: 8th July 2020
KA's avatar
KA

They do what they can to help in a difficult situation

5
They helped me deal with creditors in a fair and honest way so I can pay off my debts sensibly without suffering real hardship. Reviewed on: 8th July 2020
Hardworx's avatar
Hardworx

Amazing help

5
I had got myself into a financial state things came to a head when my ex-employer with-held my pay, turned to step change who guided me through the process and carry on supporting me with any queries. Reviewed on: 8th July 2020
Karen Turner's avatar
Karen Turner

Excellent value

5
You made us feel like we could live again. Reviewed on: 8th July 2020
Dawn Hewick's avatar
Dawn Hewick

Top customer service

5
Always easy to speak too and feel valued as a service user. Sorted my problems with dignity and respect. Reviewed on: 8th July 2020
Decka Cowley's avatar
Decka Cowley

A warm hug!

4
Lovely people who genuinely care about your situation and you. Reviewed on: 8th July 2020
Georgina N's avatar
Georgina N

Mr C Francis

5
Top Notch and so far so good. Many thanks for your support. Kind regards, Mr C Francis Reviewed on: 8th July 2020
C Francis's avatar
C Francis

Turn your frown upside down

5
From the first contact Step Change have helped me sort my debts into a repayment plan that I can afford The team are constant in their kindness and empathy. I feel reassured when I get in a panic or upset and scared I would highly recommend Step Change I am now able to sleep again Thankyou so vey very much Reviewed on: 8th July 2020
Kath Douglas's avatar
Kath Douglas

Relaxing and professional environment.

5
Amazing customer service, genuinely cares for their clients and interest. also sort out the best deals and offer a very helpful, honest and best advise in relation to debt management in very friendly and very professional environment. Reviewed on: 8th July 2020
owusus quaidoo's avatar
owusus quaidoo

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