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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,673 reviews, last reviewed 9th Aug 2026
3% increase in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026
Caroline Foley's avatar
Caroline Foley

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

5
I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025
C pascoe's avatar
C pascoe

Relieve the stress of debt.

5
Stepchange help to take the stress out of debt with a friendly and relaxed approach to helping you with your situation. Reviewed on: 22nd July 2021
Mark's avatar
Mark

Helped me when I was in a dark place

5
People need to know to reach out to stepchange and try and get your life back on track. Helped me mentally in a big way. Reviewed on: 22nd July 2021
Lee Chapman's avatar
Lee Chapman

Life savers

5
If it wasn’t for them, I dong think I’d be here now! Reviewed on: 22nd July 2021
Bsljinder's avatar
Bsljinder

Good advice and solution

5
Great advice and solutions to complicated problems Reviewed on: 22nd July 2021
Stuart's avatar
Stuart

Very helpful

5
Response to help with my financual problem was very quick. Reviewed on: 22nd July 2021
Mary's avatar
Mary

Don't know where I would be without them.

5
From that first phone call I made to Debt Change my life changed for the better. Can't thank them enough, don't know where I would be without there help and understanding. Reviewed on: 22nd July 2021
Minnie Miley's avatar
Minnie Miley

Great Company

5
After a Divorce a few years back I got in to financial difficulties Stepchange helped me every step of the way and have got me on an affordable payment plan the staff are always helpful and friendly too. Reviewed on: 22nd July 2021
Matthew's avatar
Matthew

Step change are incredible

5
We both lost our jobs and had debts. Got in touch with stepchange and they put us on a DMP it has taken away most of our money worries I can sleep better at night. The staff were considerate, helpful, friendly and very helpful Reviewed on: 22nd July 2021
Peg's avatar
Peg

Very helpful

5
Always ready to advise and help when needed, grateful for giving me the correct advice. Reviewed on: 22nd July 2021
Suzan Huseyin's avatar
Suzan Huseyin

Supportive and non judgmental

5
Couldn’t have cleared my arrears without them. They gave me the confidence to make the right choices Reviewed on: 22nd July 2021
Katie Howells's avatar
Katie Howells

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