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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic

All the staff are so helpful and really sound like they care Reviewed on: 22nd July 2021

Excellent Service

Step Change have been extremely professional to deal with, they take all the stress away from such a difficult situation. Reviewed on: 22nd July 2021

Helped me through a very difficult time

The team at step change really are amazing. Great at explaining things and always ready to help. Reviewed on: 22nd July 2021

I can sleep better and I am hopeful Iand not afraid

The advisor made me feel comfortable, took the fear element away. Gave me hope and my dignity back. Reviewed on: 22nd July 2021

Excellent and understanding

Made me feel at ease when going through a terrible time Reviewed on: 22nd July 2021

Excellent service

Very good understanding my situation with my money worrys was offered lots of help Reviewed on: 22nd July 2021

Changed my life

Step change changed my life since asking them for help I’ve paid off my debts apart from one to finish paying with them Reviewed on: 22nd July 2021

Stepchange saved us

What was a scary time financially we got in touch with stepchange before we got deeper into debt they were very helpful and not judgemental we would definitely recommend using them to anyone who needs funanxial help. Reviewed on: 22nd July 2021

Wonderful service

We have been with Step Change for over 10 years, in which time they have proved themselves invaluable. We have both on separate occasions lost our jobs, nothing we tell Step Change seems to phase them at all. Always helpful, sympathetic and caring. Reviewed on: 22nd July 2021

Helpful

Help was there when I needed it I can't thank them enough for helping me sort out my money problems. Reviewed on: 22nd July 2021

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