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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18063 reviews)

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4.92

Based on 18,063 reviews, last reviewed 27th May 2026

160700% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know where I would be without Step... I don't know where I would be right now without Step change. I've been on a Debt Management Plan with them for a few years now, before you judge- seve... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18063)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

No one wants to talk about debt,

No one wants to talk about debt, but unfortunately it is something that a lot of people face these days the advisor that I spoke to was very helpful. Talk me through everything and now I can pay monthly and affordable amount. Reviewed on: 27th May 2026

Stress free and friendly advice

Everybody I spoke to was helpful and patient during the setting up of my claim. They helped with advice and dealt with my bank for me, making the potentially stressful process as easy as possible. Reviewed on: 27th May 2026

My experience is beyond my words.

My experience is beyond my words. What more can I say? It's brilliant. This is my 2nd round with them, and it's just so helpful. Reviewed on: 27th May 2026

Amazing customer service

Very nice and helpful customer service at all times. It is very easy to start or change circumstances when needed. Very pleased. Reviewed on: 27th May 2026

Easy Stepchange

from first contact to everything being set up was easy and I can change things in the portal Reviewed on: 27th May 2026

StepChange has been a life saver.

StepChange has been a life saver. Fantastic customer service with care and compassion. Never feel ashamed to call they always listen carefully and provide excellent help and support. I am so glad I used this service. Reviewed on: 27th May 2026

Great company, helped me loads beiable to manage...

Great reliable company, helped me loads being able to manage my debts in one place. Regularly keeping in touch and keeping my monthly payment at a reasonable cost. Reviewed on: 27th May 2026

I never regret that I chose Stepchange to help with...

I never regret that I chose Stepchange to help with my finances difficulties Reviewed on: 27th May 2026

StepChange was a lifesaver!

StepChange was a lifesaver! Made paying off my debt stress free Reviewed on: 27th May 2026

Very positive and helpful people.

Very positive and helpful people. Explained everything clearly. Always available to assist. Excellent customer service and they turned my life around. Reviewed on: 27th May 2026

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