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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent, sympathetic service.

Stepchange are always helpful, non-judgemental and have great empathy with their clients. They take a great weight off one's shoulders Reviewed on: 22nd July 2021

Helpful with excellent customer service

Helped to create a realistic budget for a debt management plan. They informed creditors of proposed affordable payments. They also discussed with me the available options outside of a dmp. Advisors are really helpful and friendly. Reviewed on: 22nd July 2021

Amazing , helped me so much

They made me life easier. Less stress and sorted everything. Reviewed on: 22nd July 2021

Simply amazing service

Words can not describe how much this organisation has helped me.. keep up the good work Reviewed on: 22nd July 2021

You are protected

with Step change debt charity they are always there to help people with debt, You feel very secure even you are trouble with debt ! Always there to listen to your problems and give us straight answer and they reply email straight back. You feel at home!!! Thank you for your kind help Step change !!! Reviewed on: 22nd July 2021

Life changing

After a messy heartbreaking divorce left with unimaginable debts , stepchange allowed me to breath again! Helping me rebuild a new life without pressures of creditors effecting my mental health and family life now as a single mum amazing support , knowledge and confidence from the company I never had any worries with my new financial situation as it was easy to keep updated and gave me so control back Reviewed on: 22nd July 2021

Very well organised brilliant staff

Did not know when I was bombarded with letters from the deters but step change helped me Reviewed on: 22nd July 2021

Without stepchange

Without Stepchange I dread to think where I would be now. From my first contact they help me cope with my debts but also help me out of a deep abyss infact they may have helped save my life. Thankyou so much stepchange. Reviewed on: 22nd July 2021

Amazing and very good company to help poor people

Always when i ring to Step change there not gonna leave me without help, Reviewed on: 22nd July 2021

Great service

Before I contacted step change I was over £20,000 in debt working with them I will be debt free in a few more years wonderfully service Reviewed on: 22nd July 2021

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