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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Weight off our shoulders

We were struggling with debt for many years, consolidating our debt when it got to much for us to pay. However, this caused the total debt to continue to rise very steeply. We had heard of companies who help with debts for a charge.we then came across Step Change, who helped us come up with a payment plan. At last we could pay our debts and live our lives. Step change has been life changing for us. The agents are very helpful and understanding. We would recomend step change 100% Reviewed on: 22nd July 2021

Stress relief

The people at stepchange are outstanding, I had been struggling for a while keeping finances in check when I was laid off work with a damaged back but one call to them had me feeling less stressed with it all and had a long term plan set in motion giving me more time to concentrate on getting myself back to work safely when ready Reviewed on: 22nd July 2021

Amazing company that's shown me I can sleep at night.

I had been advised by friends years ago to go to step change but being a very proud person I carried on struggling to pay all my debts every month. I had sleepless nights worrying about my finances until in the end I realised I couldn't carry on like this anymore. One phone call to step change and my whole life changed. The people on the phones don't judge you they're there to help you in the best possible way they can. Thankyou stepchange for giving me a life. Reviewed on: 22nd July 2021

A great help

Managed to help me make my finances manageable after a horrendous period in my life. Eternally grateful Reviewed on: 22nd July 2021

Best thing I ever did

Very efficient...easy to talk about my situation and very sympathic Reviewed on: 22nd July 2021

Fabulous customer service.

Initially very worried about my debts however from the very first telephone conversation with Step Change my worries disappeared and a working structure to repay my debts was put into appropriate action immediately. Stunning customer service all round. Reviewed on: 22nd July 2021

Great company

Very good help very understanding very good customer service Reviewed on: 22nd July 2021

Step change has helped me through the bad and good

I’m glad I went to step change for help Reviewed on: 22nd July 2021

Awesome

Great service that changed my life forever Reviewed on: 22nd July 2021

Excellent customer service

Can’t rate them highly enough. Always so friendly and helpful and they’ve helped me to take back control of my finances. Reviewed on: 22nd July 2021

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