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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Extremely helpful

I changed from another debt company to Step Change made it very so simple and easy best move I made very professional Reviewed on: 22nd July 2021

amazing

staff are accomodating and they are doing thdir best to communicate with our debtor Reviewed on: 22nd July 2021

Step change have really helped me with the debts I had

All of my debts are now being paid at an affordable rate Reviewed on: 22nd July 2021

Life changing experience

Stepchange is one of the best things that have happened to me, I would recommend them to anyone with financial worries Reviewed on: 22nd July 2021

Understanding helpful

After getting into debt & brushing it away worries of where to turn then spoke to a representative for step change & putting things into place to pay off our debt & helping us to understand our debt step change changed our lives thank you everyone Reviewed on: 22nd July 2021

My experience with stepchange

I am delighted with stepchange as they are very helpful and the staff also are helpful. Reviewed on: 22nd July 2021

Road to no debt

Step change have been very supportive of us during our journey. It’s an invaluable thing to have an organisation like this to help you structure your budget and deal with creditors as well as advice and re assurance. Reviewed on: 22nd July 2021

Life-saving charity

I don't know where I'd be without Step Change. Simply put, they are life savers. Cannot recommend them enough. Reviewed on: 22nd July 2021

Excellent customer service

Very helpful when I was feeling down about being in debt . Nothing to much trouble helped me feel at ease Reviewed on: 22nd July 2021

Reassuring and straightforward advice

Since contacting Step Change they have helped me face up to chronic illness and financial issues as a result of leaving work and trying to cope alone by spending all my reserves. They helped me make contact with citizens advice and then access benefits until I was ready to return to work and then they helped set up a DMP and review each year. Reviewed on: 22nd July 2021

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