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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Professional understanding and knowledgeable

They do exactly what they say on the tin Reviewed on: 22nd July 2021

Great company

Helped me sort all my debt out , so easy to do and thanks to stepchange will soon be debt free , thank you Reviewed on: 22nd July 2021

There when I needed them

When I was at the end of my tether and beginning to really worry about my debt, Stepchange gave me a guiding hand and helped me to get back on my feet. Reviewed on: 22nd July 2021

Saved my life

Stepchange are caring, thoughtful and supportive when you’re feeling like there’s no way out of the crippling spiral of debt. I couldn’t recommend them enough. They are outstanding and an actual lifesaver. Reviewed on: 22nd July 2021

A beacon in the darkness

When I was at my lowest and didn't know how I would manage my debts Step Change were there to give me help, support and advice. They acted as intermediaries with creditors and through their regular email articles have helped me take control of my financial situation. Reviewed on: 22nd July 2021

Great experience

Very pleasant staff very helpful and keen to make you feel at ease always happy to help no matter your problem. Reviewed on: 22nd July 2021

Help change life for better

They had very strong positive impact on my life and I'm extremly grateful for their wonderful support. Reviewed on: 22nd July 2021

Ease of mind.

Were more than willing to help and are still doing so to ease the mind, ease the stress and take the pain away from being in debt and seeing no way out. Reviewed on: 22nd July 2021

Life changing!

Stepchange offering a simple to use and understand, fair and non-judgemental service. They provided me with excellent life changing advice and provide a service which can’t be under estimated. Reviewed on: 22nd July 2021

Top marks to setting you free.

Seamless no problems. Help you when things get tough. Reviewed on: 22nd July 2021

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