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StepChange: Debt advice reviews

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4.95
Based on 15,811 reviews, last reviewed 6th May 2026
35300% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Manageable my finaces and stress free Manageable my finaces and stress free Reviewed on: 6th May 2026
Normita B's avatar
Normita B

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (15811)

Both myself and my wife could not have survived the past three years without the help of StepChange.

5
I became mentally unwell and was unable to work as a teacher. Also my wife became critically ill and financially we could not cope with bills. StepChange helped us both to manage our outgoings into one monthly bill which would be affordable. This has allowed both of us to regain our health and within a few years we will at last be debt free. Reviewed on: 8th July 2020
Christopher Willams's avatar
Christopher Willams

Helpful and understanding

5
Helped me not to worry, have supported me by freezing payments whilst furloughed. Great charity. Reviewed on: 8th July 2020
T D's avatar
T D

Absolutely brilliant

5
Stepchange are the best support I've ever received! Great customer service A+++ Reviewed on: 8th July 2020
ED's avatar
ED

Life savers

5
I did not know where to turn, and Step change sorted everything out, another year and a bit and I’ll be debt clear. Reviewed on: 8th July 2020
S Helliwell's avatar
S Helliwell

Sound Stepchange Advice!

5
Stepchange helped us at a really stressful time, their help & understanding was an invaluable first step on our journey to being debt free! Reviewed on: 8th July 2020
Sally's avatar
Sally

Absolutely fantastic

5
They’ve always been there ready to help in any way they can Reviewed on: 8th July 2020
Noreen skinner's avatar
Noreen skinner

Step change has helped me so much

5
I was struggling daily before I got help from step change. They are always on hand when needed. Reviewed on: 8th July 2020
Dan's avatar
Dan

very helpful

5
When you feel like there’s no option, stepchange will show you a way from the permanent pressure created by debt. Thank you Stepchange. Reviewed on: 8th July 2020
Chris 's avatar
Chris

Good Customer Service

5
They have helped to assist me all throughout my DMP processing to progressing my credit record. A well-recommended company for helping people in a debt financial management. Reviewed on: 8th July 2020
Ros's avatar
Ros

Fantastic help, they have been amazing help

5
Fabulous help, I couldn't thank Step change enough. Reviewed on: 8th July 2020
Greg Jones's avatar
Greg Jones

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