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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Good non judgemental help and advice

StepChange changed my life, brought order where there was chaos and despair. The very best decision I’ve ever made. Thank you Stepchange Reviewed on: 22nd July 2021

Absolutely 1st class

The call handlers are very kind they put your ease from the last minute, but we never meet these people that have changed our lives Reviewed on: 22nd July 2021

Best help ever!

Massive help when I thought I was stick in a rut! Reviewed on: 22nd July 2021

Very helpful

Helped me and gave me peace of mind and now I can sleep at night. Reviewed on: 22nd July 2021

Excellent service

Happy with the service less stress for me Reviewed on: 22nd July 2021

Always professional helpful and understanding

They make suggestions and do not pressure you to make decisions you may regret later Reviewed on: 22nd July 2021

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Lifting the weight of debt

Non judgemental assessment of my situation. Made me feel like they 'had my back' and genuinely wanted to help. Still have a long way to go, but I know that I have support Reviewed on: 22nd July 2021

Excellent Service

I can’t thank step change enough , I was at the end of my tether after my husband was medically retired and we went from a comfortable two wage household to just mine ! We had lived beyond our means and it was a constant worry ! I have since recommended Step Change to lots of people ! Keep up the Good work !!! Reviewed on: 22nd July 2021

Helpful

Agents are always helpful and non-judgmental. Reviewed on: 22nd July 2021

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