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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15785 reviews)

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4.95

Based on 15,785 reviews, last reviewed 6th May 2026

34433% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service from people who are knowledgable a... Excellent service from people who are knowledgable and understanding Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15785)

A great help when in need

My whole life kinda fell apart and with the breakdown of my relationship I found myself with mountains of credit card debt that my ex has run up in my name. They calmed me down and helped me take back control of my finances. They supported me through all the ups and downs I experienced, from cancer to a change of jobs and reduction of income. They were super. Would recommend to anybody who is struggling as they don’t just help. They care Reviewed on: 8th July 2020

Brilliant

Helped me through a bad patch, would definitely recommend Reviewed on: 8th July 2020

A Godsend

Help and guidance given from the first contact. A complete system of debt management that is completely free. A solution provided to kick debt into touch. It may take a couple of years but the solution works. Reviewed on: 8th July 2020

Very friendly and helpful people

With the trouble I'm in stepchange debt charity have really been helpful to get me back on my feet again Reviewed on: 8th July 2020

Excellent professional

My experience with stepchange has been fantastic,amazing staff who are very understanding and their knowledge brilliant. Without their help I don't think I could have managed. A big thank you to all Reviewed on: 8th July 2020

Don't hesitate just do it

For years I have been useless with money and always chasing my tail to pay bills. Since I have been with Step Change my life is so much easier. All phone calls and letters from companies I was struggling to pay, have stopped. No interest added to my debts. Finally by December 2021 I will be debt free, and as I can see the end of the tunnel getting closer, the relief is amazing, the staff are very friendly and helpful. I have no problem with recommendation of the service they provide, please be aware that help is available and there is no shame in asking for help, its the first step to a worry free life. Reviewed on: 8th July 2020

Wits End!

I was at my wits end, with no where to turn. Speaking to Step Change was so easy, no judgements just clear advice and support. I wished I’d called them sooner. Definitely sleep better now Reviewed on: 8th July 2020

Lifeline

Stepchange offer a life line for people who are in financial difficulties and cant see a way out. Easy set up process and very helpful professional people to guide you. Reviewed on: 8th July 2020

Always willing to listen

In all the time I have dealt with Stepchange I have always found their advisors fair and reasonable and willing to listen. Everytime I have had a problem it has always been dealt with in a very professional manner with a satisfactory outcome. Reviewed on: 8th July 2020

Fantastic service with compassion/understanding

Stepchange personnel show understanding and compassion - anyone’s circumstances can change and they help you deal with the trauma, helping to minimise the shame you feel. Well done. Reviewed on: 8th July 2020

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