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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

There when I needed them

When I was at the end of my tether and beginning to really worry about my debt, Stepchange gave me a guiding hand and helped me to get back on my feet. Reviewed on: 22nd July 2021

Saved my life

Stepchange are caring, thoughtful and supportive when you’re feeling like there’s no way out of the crippling spiral of debt. I couldn’t recommend them enough. They are outstanding and an actual lifesaver. Reviewed on: 22nd July 2021

A beacon in the darkness

When I was at my lowest and didn't know how I would manage my debts Step Change were there to give me help, support and advice. They acted as intermediaries with creditors and through their regular email articles have helped me take control of my financial situation. Reviewed on: 22nd July 2021

Great experience

Very pleasant staff very helpful and keen to make you feel at ease always happy to help no matter your problem. Reviewed on: 22nd July 2021

Help change life for better

They had very strong positive impact on my life and I'm extremly grateful for their wonderful support. Reviewed on: 22nd July 2021

Ease of mind.

Were more than willing to help and are still doing so to ease the mind, ease the stress and take the pain away from being in debt and seeing no way out. Reviewed on: 22nd July 2021

Life changing!

Stepchange offering a simple to use and understand, fair and non-judgemental service. They provided me with excellent life changing advice and provide a service which can’t be under estimated. Reviewed on: 22nd July 2021

Top marks to setting you free.

Seamless no problems. Help you when things get tough. Reviewed on: 22nd July 2021

The power of being debt free

At last I feel in financial control, relaxed and able to sleep ! Reviewed on: 22nd July 2021

Clarity to difficult situations

Knowledgeable, supportive, relieves stress. Very helpful. Reviewed on: 22nd July 2021

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