Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great experience

Very pleasant staff very helpful and keen to make you feel at ease always happy to help no matter your problem. Reviewed on: 22nd July 2021

Help change life for better

They had very strong positive impact on my life and I'm extremly grateful for their wonderful support. Reviewed on: 22nd July 2021

Ease of mind.

Were more than willing to help and are still doing so to ease the mind, ease the stress and take the pain away from being in debt and seeing no way out. Reviewed on: 22nd July 2021

Life changing!

Stepchange offering a simple to use and understand, fair and non-judgemental service. They provided me with excellent life changing advice and provide a service which can’t be under estimated. Reviewed on: 22nd July 2021

Top marks to setting you free.

Seamless no problems. Help you when things get tough. Reviewed on: 22nd July 2021

The power of being debt free

At last I feel in financial control, relaxed and able to sleep ! Reviewed on: 22nd July 2021

Clarity to difficult situations

Knowledgeable, supportive, relieves stress. Very helpful. Reviewed on: 22nd July 2021

Excellent non judgemental advice and friendly service.

Like everyone I was worried about phoning Stepchange- what they would say and think about me. I couldn’t have been more surprised as they are all lovely people, very helpful, non judgemental and give excellent advice. Reviewed on: 22nd July 2021

They are very efficient and very helpful and friendly

Very helpful when you phone with a question Reviewed on: 22nd July 2021

Toom a weight off my shoulders

Having been left with marriage debt. One call to Stepchange and I was back on track to paying back the debts. Always reassuring and helpful . Took the worry off my shoulders. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub