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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Simply the best

Step Change has helped me stay positive from the time when I needed help the most. Reviewed on: 22nd July 2021

Step Change saved me!

I’ve lost my job due to the pandemic and was left with all my debt not knowing what to do. Step Change really changed my life! Thank you for your support, help, advise and understanding. I can’t recommend Step Change more! You are saving people’s lives! Thank you! Reviewed on: 22nd July 2021

They have been amazing throughout my financial crisis

I have been with StepChange for about 8 years. That have helped my massively throughout this time. I dread to think where I would be now without their help and support. Reviewed on: 22nd July 2021

They saved my sanity

Stepchange took a lot of the worry off my shoulders after I became disabled and unable to service my debts. Although I still received correspondence from my creditors, Stepchange helped me with a Debt Management Plan and provided all the advice I needed to feel more in control of an unfortunate situation. Reviewed on: 22nd July 2021

Very helpful

I lost my husband and a lot of my income I didn't know what to do,my friend told me about step change and I don't know what I would have done without their help Reviewed on: 22nd July 2021

Amazing

I've been on stepchange for 4 year now. Great customer service and always helpful. Even if I'm short on money one month they say pay what you can so it doesn't go down as a missed payment. Reviewed on: 22nd July 2021

Couldn't be better!

I have been using stepchange after a severe change of circumstances left me unable tp pay regular bills and creditors were harassing me to such a point that i couldn't cope. After contacting this awesome charity for help, stepchange took control of my debts, contacted creditors and set up an affordable repayment plan with very little chaSing from creditors. I could't have asked for more Reviewed on: 22nd July 2021

Extremely helpful non-judgemental

Help me get a hold on my debts and provided a clear path out Reviewed on: 22nd July 2021

Life savers

I was at a very low point in my life with debt and so was my dad .My dad was with a company that charged him to pay his debts off ,I don’t know how I found cccs as what they were called when I first set up a debt recovery with them but they really did help so much and also my dad !!!! Thank you so much stepchange Reviewed on: 22nd July 2021

Peace of Mind

I was with a previous debt management company but I was getting no further forward in reducing my balance. Step Change changed that for the better. Great service and support. Reviewed on: 22nd July 2021

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