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StepChange: Debt advice reviews

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4.95
Based on 15,686 reviews, last reviewed 6th May 2026
31400% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

I definitely had a huge weight lifted from my life w... I definitely had a huge weight lifted from my life when deciding to contact Stepchange. Reviewed on: 6th May 2026
Lesley W's avatar
Lesley W

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15686)

I am very happy with Step Change Charity

5
Step Change Charity helped me to feel much better and relived at my lowest. They really were and are there when I need support and I m very grateful. Thank you Reviewed on: 8th July 2020
Natasa Sandorova's avatar
Natasa Sandorova

Excellent service all round

5
Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020
Jeff day's avatar
Jeff day

I was in a lot of debt.

5
I was in a lot of debt due to circumstances beyond my control and step change is helping me deal with my debts , at an easy re payment Plan . I would recommend step change , to any body who have debt problems. Reviewed on: 8th July 2020
Jonathan trent's avatar
Jonathan trent

Excellent

5
Thanks to Stepchange I’m able to sleep at night knowing I’m on the right path. The customer service team are brilliant and friendly. Thanks Reviewed on: 8th July 2020
Emma Turner's avatar
Emma Turner

Supportive & nonjudgmental

5
Always there, calming me with help & support, throughout my needs Reviewed on: 8th July 2020
Sheila Huntington's avatar
Sheila Huntington

Excellent service.

5
Step Change are the best debt charity ever, highly recomandable. Got in touch over 3 years ago and they never failed to help. Excellent!!! Reviewed on: 8th July 2020
Edgar Portelli 's avatar
Edgar Portelli

Life changing

5
I could t recommend StepChange more highly- they we incredibly helpful and have saved me from crippling debt Reviewed on: 8th July 2020
Claire Jackson's avatar
Claire Jackson

Helped me

4
Very pleasant friendly and professional Reviewed on: 8th July 2020
Ralph Watts's avatar
Ralph Watts

Stress free as soon as we started with Step Change

5
They were helpful, and reassuring. My husband and I stopped arguing so much over money because we both knew the bills were finally being paid and not snowballing. If ever I need assistance I Know I only have to telephone them and the staff will be friendly and sort any issue I have, if they can. Reviewed on: 8th July 2020
Jaws's avatar
Jaws

Convenient

5
It’s make me out of stress .very easy way to get back to life . Reviewed on: 8th July 2020
Farhan's avatar
Farhan

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