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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

A Fantastic and Professional Charity

I have used Step Change for a number of years to manage finances and they have been absolutely fantastic with their advice and support. Reviewed on: 22nd July 2021

Life saver

Had a lot of debt about 9 years ago. Stepchange sorted it all out. Made regular payments. No pressure lovely staff. Now paid off 8 creditors and 1 left to go. Defo recommend them. Reviewed on: 22nd July 2021

Step change is great.

Easy to work with step change, and very friendly. Reviewed on: 22nd July 2021

Debt

Helped me in very hard times of debt and didn't know where to look for help they were very helpful and good from the start Reviewed on: 22nd July 2021

Amazing help

Always helping and advice when needed helps keep me calm always Reviewed on: 22nd July 2021

Great support

The StepChange team is always friendly and understanding. A massive help when needed the most. Thank you. Reviewed on: 22nd July 2021

Brilliant

I was so worried about my debt, but Stepchange changed all that. I now have peace of mind and my life back knowing all of my debts are being paid off at a rate I can afford Reviewed on: 22nd July 2021

Excellent service

When I lost my job I didn't no how I was going to manage until I phoned step change they sorted everything and gave me and my family peace of mind Reviewed on: 22nd July 2021

Amazing customer service

Amazing customer service ans Amazing help they provide..thanks alo Reviewed on: 22nd July 2021

Exceptional help

Everyone at StepChange is friendly and professional and make talking about debt issues straightforward Reviewed on: 22nd July 2021

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