Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

I am blessed to have Stepchange on my side

Over the last 6 years I've paid off 95% of all my debts which I couldn't have done if the interest wasn't frozen with Stepchanges help. Life can throw you a curve ball and the unexpected can happen in a flash, catching even the most responsible people out. When that happens and debts become unmanageable Stepchange can slow the pace and reduce the stress. No IVAs or bankruptcies, just one default on your credit file which was removed after 6 years. Totally worth it! I understand debt much better through using them and will never be in that position again. Reviewed on: 22nd July 2021

Help just when you need it most

When you think you have no other options try Step Change. Trusted and recommended by the big players out there Reviewed on: 22nd July 2021

Straightforward and supportive

Easy to set up, people always ready to help, straightforward advice and manageable payments Reviewed on: 22nd July 2021

A Fantastic and Professional Charity

I have used Step Change for a number of years to manage finances and they have been absolutely fantastic with their advice and support. Reviewed on: 22nd July 2021

Life saver

Had a lot of debt about 9 years ago. Stepchange sorted it all out. Made regular payments. No pressure lovely staff. Now paid off 8 creditors and 1 left to go. Defo recommend them. Reviewed on: 22nd July 2021

Step change is great.

Easy to work with step change, and very friendly. Reviewed on: 22nd July 2021

Debt

Helped me in very hard times of debt and didn't know where to look for help they were very helpful and good from the start Reviewed on: 22nd July 2021

Amazing help

Always helping and advice when needed helps keep me calm always Reviewed on: 22nd July 2021

Great support

The StepChange team is always friendly and understanding. A massive help when needed the most. Thank you. Reviewed on: 22nd July 2021

Brilliant

I was so worried about my debt, but Stepchange changed all that. I now have peace of mind and my life back knowing all of my debts are being paid off at a rate I can afford Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.35 from 71 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt management
from Creditfix 4.69 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub