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StepChange: Debt advice reviews

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4.95
Based on 15,581 reviews, last reviewed 6th May 2026
27900% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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Latest highest rating:

5

If you need help, do it There’s no other service you should turn to in the uk Reviewed on: 6th May 2026
Joe's avatar
Joe

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (15581)

Great support

5
Friendly and knowledgeable team, making whole unpleasant experience much more manageable. Reviewed on: 8th July 2020
Lenka's avatar
Lenka

Very helpful and understanding

5
I had no idea where to turn when I needed help but Stepchange were able to give advice and support and helped me resolve issues with no judgement at all Reviewed on: 8th July 2020
Dan 's avatar
Dan

Really took the stress away

5
The title says it all, I was drowning in debt and I have never felt patronised when dealing with Step change, calm and professional all the way Reviewed on: 8th July 2020
Mashed Badger's avatar
Mashed Badger

In the dark I found the light with stepcharity

5
I was struggling with my debts and I was constantly under stress on paying them affecting my life but I found Stepchange debt charity and it turned my life around. I definitely recommend if in struggle of paying your debts. Reviewed on: 8th July 2020
Cosmin 's avatar
Cosmin

Friendly, understand & non judgmental!!

5
Before I contacted step change I felt, anxious, stressed, depressed and out of control! Since contacting step change I can now see light at the end of the tunnel. They took control of my debts, contacted my debtors and made them offers based on what I could afford. I am almost clear of all my debts thanks to these wonderful guys and girls. Thank you step change for putting me back in control. Reviewed on: 8th July 2020
Terry's avatar
Terry

Help when I needed it most

5
I had been struggling with mounting debts for months until a friend told me about Step Change. It took a few days and a lot of courage to call them, I felt so guilty and was so afraid of being judged. Nothing could be further from the truth. Everyone I’ve spoken to at Step Change has showed empathy and understanding. I can now sleep a little better at night Reviewed on: 8th July 2020
Liz's avatar
Liz

AMAZING!

5
Everyone at StepChange deserves this award. They are all so kind, helpful and, most of all, understanding. They really helped me pick myself back up. Thank you all! Reviewed on: 8th July 2020
Lee Molloy's avatar
Lee Molloy

Friendly, helpful and approachable

5
When I first contacted Step Change years ago, they were helpful and friendly. This made me feel less alone and not as ashamed for being in debt. It's great knowing I can call anytime and there is someone at the end of the phone who understands. Reviewed on: 8th July 2020
Sharon Molton 's avatar
Sharon Molton

Amazing

5
Life changing service. Committed to helping you all the way. Would recommend to anyone. Reviewed on: 8th July 2020
Shell's avatar
Shell

Extremely Helpful

5
Understanding people who don’t treat you as though debt is a stigma! Reviewed on: 8th July 2020
Duncan Boyce's avatar
Duncan Boyce

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