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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,658 reviews, last reviewed 7th Jul 2026
189000% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026
SkinzAlive's avatar
SkinzAlive

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18660)

Relief

5
From the minute I contacted Stepchange I felt a sense of relief that things were now under control and that I didn't need to panic anymore. Reviewed on: 22nd July 2021
Michael Whitton's avatar
Michael Whitton

The people to turn to when you need help

5
When my husband died they were there to help and advise so glad I had their help Reviewed on: 22nd July 2021
Lesley devlin's avatar
Lesley devlin

Peace of mind

4
Absolutely amazing service from day one. Step Change have literally changed my life. Reviewed on: 22nd July 2021
Nicola's avatar
Nicola

Amazing service

5
Step change have been amazing for me , being in debt is a massive worry but they really helped me get back on track and continue to do so. I couldn’t recommend them enough. Reviewed on: 22nd July 2021
Shane Bicknell's avatar
Shane Bicknell

So supportive

5
I needed help due to unforeseen circumstances and stepchange helped me so much. I went from everything to nothing overnight and they were nothing but supportive, non-judgmental and understanding. I could not tell you how much they reassured me that everything would be OK... Reviewed on: 22nd July 2021
Louise Atkinson's avatar
Louise Atkinson

debt help at its best.

5
I was struggling with multiple debts. so I contacted stepchange who sorted a debt management plan and dealt with all my creditors for me and took all that stress away. Reviewed on: 22nd July 2021
David BARKLEY 's avatar
David BARKLEY

Friendly and understanding helped me with my finances.

5
They really understood the potion I was in And talked me through everything. Reviewed on: 22nd July 2021
Sheila lucas's avatar
Sheila lucas

Stepchange

5
Helped us through a difficult time in our lives with clear and precise information and direction Reviewed on: 22nd July 2021
Paul Conway's avatar
Paul Conway

Excellent

5
Step change is excellent in all aspects of what they do. Reviewed on: 22nd July 2021
Bernard Barimah's avatar
Bernard Barimah

Step in the right direction

5
4 years stepchange has been there all the way in just 20 weeks I will be debt free! Reviewed on: 22nd July 2021
Malcolm 's avatar
Malcolm

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