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StepChange: Debt advice reviews

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4.95
Based on 15,414 reviews, last reviewed 6th May 2026
22433% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very good experience, peace of mind , trusted company. Very good experience, peace of mind , trusted company. Thank you Step Change. Reviewed on: 6th May 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026
May's avatar
May
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15414)

Ongoing help

5
Stepchange honestly have helped me so much, I’m 24, have been in debt since 18/19, as soon as I learned about credit cards & online shop accounts, I got myself into such a mess and honestly don’t think I would be half way to getting out of debt if it wasn’t for Stepchange Reviewed on: 8th July 2020
Laura Else's avatar
Laura Else

Help when I had no one to turn to

5
I fell into debt when my relationship ended. Letters and phone calls escalated. The day I contacted Stepchange was the day I gained control. I am proud to say I am now debt free. I couldn't have done it without Stepchange. Thank you. Reviewed on: 8th July 2020
Cheryl Smart's avatar
Cheryl Smart

No longer worried about debt

5
Our debt seemed never ending til we heard about stepchange.. From that first fone call our minds were at ease n knew we would b debt free in time but could sleep better knowing we had help.. Reviewed on: 8th July 2020
Michael/karen's avatar
Michael/karen

Absolute lifesavers

5
From the very first contact Step Change have been consummate professionals, who treat you with respect, patience and empathy at one of the most difficult times of your life. They have given me light at the end of a very black tunnel and I now have hope for the future. Cannot recommend them highly enough. Reviewed on: 8th July 2020
Tina's avatar
Tina

Brilliant service always ready to assist and advice

5
Having used this service for some years to help us repay and manage our debts we cannot praise them enough for their professionalism, help, peace of mind and ease of use. A truly great free service. Reviewed on: 8th July 2020
Petrina Missons's avatar
Petrina Missons

Step change review

5
Step change have been amazing I would not be where I am today without their help and advice their customer service is the best around and they couldn’t be any better all n all to sum it up fantastic good luck step change you deserve it Reviewed on: 8th July 2020
Dan 's avatar
Dan

I needed help and didn't know where to turn

5
Step change helped me when I needed them most Reviewed on: 8th July 2020
Margaret Finigan's avatar
Margaret Finigan

Have helped me through a tough financial crisis

5
Step change has helped me to come to terms with my financial hardship. I am very grateful for their help and would recommend if you are in a situation and you can't see the wood for the trees, you contact Step change and they take you through things step by step. Reviewed on: 8th July 2020
lorraine finnegan's avatar
lorraine finnegan

Fantastic Service on All Fronts

5
I have found StepChange a fantastic service to use, and would highly recommend them to anyone in need. From setting up my DMP to enquires during difficult times, they have been very easy to use and communicate with Reviewed on: 8th July 2020
Kieran P's avatar
Kieran P

Amazing!

5
Step change has changed our lives, we can finally sleep at night knowing we have support with no judgement Reviewed on: 8th July 2020
Mrs H's avatar
Mrs H

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