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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15414 reviews)

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4.95

Based on 15,414 reviews, last reviewed 6th May 2026

22433% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good experience, peace of mind , trusted company. Very good experience, peace of mind , trusted company. Thank you Step Change. Reviewed on: 6th May 2026

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15414)

Turn your life around

I have been with stepchange for 7 years Now and have 1 more year to pay of my debts. When I first heard of stepchange in 2013 I was dubious as you hear about these companies who say they can write of your debt, but stepchange were not like this, they helped me get my mounting Debts under control and were very helpful and understanding. They literally helped me turn my life around with their help,. my debts are now under control and can’t wait to be debt free. Reviewed on: 8th July 2020

In partnership with minimal effort, now debt free!

Once Step Change embarked on the commitment to ascertain my debt free status, I was left with the thought of achieving this with minimal effort but in partnership. Reviews are there for the unexpected financial issues that may occur and this really helps in keeping you sane, as you witness the reduction and your final payment to be debt free. Thank You. Reviewed on: 8th July 2020

Life changing

Utter professionalism with a great human touch. I wouldn’t be lying if I said they saved my life. Although not in constant contact, I feel I have support when ever needed. Reviewed on: 8th July 2020

Excellent

We were in a very dark place and they helped us see the light at the end of the tunnel . Now we are nearly debt free . Thank you Reviewed on: 8th July 2020

Peice of mind.

Since I've been with StepChange I feel protected from the wolves Reviewed on: 8th July 2020

Friendly and so helpful

Made the process so easy to discuss without judgement. Felt I could take a breathe and focus on my future. Reviewed on: 8th July 2020

Step change helps

Helping me get piece of mind and let me sleep Reviewed on: 8th July 2020

Leave your finance problems behind you only with help from Step-Change

Myself and my wife was at what seemed to be a final stage,but someone advised us to contact Step Change. So I contacted them and within an hour they had sorted out all my financial problems and from there on we have been living finance free. Every month I get a statement on all payments, and advice on finances. Reviewed on: 8th July 2020

Peace of mind with Step Change

Step Change have brought me such peace of mind, with their knowledge, professionalism, understanding and regular continued advice and support- Thank you all so much Reviewed on: 8th July 2020

Helpful Company

Very helpful and non judgemental when you have credit problems. They are a real lifeline. Reviewed on: 8th July 2020

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