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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Good knowledgeable people

Since having been in touch with stepchange and they have been helping me with my dept management plan to pay my creditors I am feeling a lot more relaxed about my life Reviewed on: 22nd July 2021

Great customer service

Very good and professional customer service Reviewed on: 22nd July 2021

Amazing Service

Explains everything in full, puts you at ease and very supportive Reviewed on: 22nd July 2021

So reassuring!

Gave us peace of mind, compassion and reassurance during stressful Financial Times. Would highly recommend to anyone. Reviewed on: 22nd July 2021

I have complete trust in your service.

You keep me informed and pay up my creditors as per agreement. Reviewed on: 22nd July 2021

Great help for finance dept. help

The most helpful and friendly people to help you out of your financial problem. Would recommend to anyone with a financial problem Reviewed on: 22nd July 2021

Peace of mind.

Helpful, understanding and non judgemental Reviewed on: 22nd July 2021

Saved my life

I honestly don’t think I’d be here if StepChange hasn’t helped me when they did. I owe them my life. Reviewed on: 22nd July 2021

Excellent service

Extremely helpful, knowledgeable, and professional. Cannot fault the service from Stepchange. Certainly turned my life around! Reviewed on: 22nd July 2021

You changed my life with your support

Without the help and intervention by StepChange I would certainly be in a different place today. They helped me get my finances and life back on track. Amazing support and understanding with no judgement and at no extra cost. What an amazing service to help people take control of their finances. I can’t speak highly enough of this great organisation. Reviewed on: 22nd July 2021

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