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StepChange: Debt advice reviews

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4.95
Based on 15,581 reviews, last reviewed 6th May 2026
27900% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

If you need help, do it There’s no other service you should turn to in the uk Reviewed on: 6th May 2026
Joe's avatar
Joe

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15581)

really glad I phoned

5
I was worried about my debts and was really struggling stepchanged arranged a way for me to pay my debts back at an affordable rate and dealt with my creditors on my behalf.really glad I phoned them it's been an incredible help and if I encounter a problem all I have to do is call and they try their very best to help sort it out Reviewed on: 8th July 2020
jamie's avatar
jamie

Amazing service

5
Really helpful staff I was so stressed out about my money problems! Feel a bit better now! Thanks Reviewed on: 8th July 2020
Daina's avatar
Daina

Piece of Mind

5
Since being with Step Change, it has given me the piece of mind and space to go on with life without being hassled by external companies. Reviewed on: 8th July 2020
Neil Alcroft's avatar
Neil Alcroft

Dark moments

5
One day I was in a real bad situation, I felt the World was coming down on me.... One phone call and 99.9% of my problem where swept away Reviewed on: 8th July 2020
Claudio Trigila's avatar
Claudio Trigila

££21,000 pound later and I am finally debt free thanks to StepChange

5
StepChange have supported me over the last 10 years, I was £21,000 in debt through credit and store cards, StepChange helped me from the beginning with liaising with my creditors and agreeing an achievable Debt repayment plan and helping with stopping any further interest being applied, now 10 years later I have a couple more payments and I will be completely debt free, thank you very much StepChange. Reviewed on: 8th July 2020
Vicki's avatar
Vicki

Life changers

5
I've had money problems for yours and when a friend recommend them. I phoned them and they were so helpful and understanding. When I came of the phone I felt so much happier about my money worries. Reviewed on: 8th July 2020
Michelle Preston's avatar
Michelle Preston

Outstanding

5
Still a lot to do but I'll get there in the end. What a fantastic company. Reviewed on: 8th July 2020
Eddie Maguire's avatar
Eddie Maguire

Very helpful and polite and friendly to talk to

5
Put my mind to reast and definitely helped me with my finances Reviewed on: 8th July 2020
Alan McConnell's avatar
Alan McConnell

How helpful they have been

5
Had a lot of anxiety with money problems due to being unemployed step change have changed all my anxiety .brilliant customer service always putting you first and managing all my bills for me keeping them with in my budget great company Reviewed on: 8th July 2020
Gillian Pittaway's avatar
Gillian Pittaway

Fantastic customer service!

5
Always polite and professional, offering good advice and prompt responses to queries. They’ve made me feel so much better about managing my debt, because of them I can see there’s light at the end of the tunnel for me. Reviewed on: 8th July 2020
Sarahj82's avatar
Sarahj82

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