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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Support

wonderful kindness and tremendous support Reviewed on: 22nd July 2021

You have provided invaluable help

Always there for me when I needed help or advice Reviewed on: 22nd July 2021

Relief

From the minute I contacted Stepchange I felt a sense of relief that things were now under control and that I didn't need to panic anymore. Reviewed on: 22nd July 2021

The people to turn to when you need help

When my husband died they were there to help and advise so glad I had their help Reviewed on: 22nd July 2021

Peace of mind

Absolutely amazing service from day one. Step Change have literally changed my life. Reviewed on: 22nd July 2021

Amazing service

Step change have been amazing for me , being in debt is a massive worry but they really helped me get back on track and continue to do so. I couldn’t recommend them enough. Reviewed on: 22nd July 2021

So supportive

I needed help due to unforeseen circumstances and stepchange helped me so much. I went from everything to nothing overnight and they were nothing but supportive, non-judgmental and understanding. I could not tell you how much they reassured me that everything would be OK... Reviewed on: 22nd July 2021

debt help at its best.

I was struggling with multiple debts. so I contacted stepchange who sorted a debt management plan and dealt with all my creditors for me and took all that stress away. Reviewed on: 22nd July 2021

Friendly and understanding helped me with my finances.

They really understood the potion I was in And talked me through everything. Reviewed on: 22nd July 2021

Stepchange

Helped us through a difficult time in our lives with clear and precise information and direction Reviewed on: 22nd July 2021

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