Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Peace of Mind

I was with a previous debt management company but I was getting no further forward in reducing my balance. Step Change changed that for the better. Great service and support. Reviewed on: 22nd July 2021

Top dollar

From the very first moment I made contact with Step Change, I felt the burden of my messy finances lift & have never looked back. They've kept my focused and although I still have some way to go yet, I know I'm not dealing with it on my own. Reviewed on: 22nd July 2021

I am blessed to have Stepchange on my side

Over the last 6 years I've paid off 95% of all my debts which I couldn't have done if the interest wasn't frozen with Stepchanges help. Life can throw you a curve ball and the unexpected can happen in a flash, catching even the most responsible people out. When that happens and debts become unmanageable Stepchange can slow the pace and reduce the stress. No IVAs or bankruptcies, just one default on your credit file which was removed after 6 years. Totally worth it! I understand debt much better through using them and will never be in that position again. Reviewed on: 22nd July 2021

Help just when you need it most

When you think you have no other options try Step Change. Trusted and recommended by the big players out there Reviewed on: 22nd July 2021

Straightforward and supportive

Easy to set up, people always ready to help, straightforward advice and manageable payments Reviewed on: 22nd July 2021

A Fantastic and Professional Charity

I have used Step Change for a number of years to manage finances and they have been absolutely fantastic with their advice and support. Reviewed on: 22nd July 2021

Life saver

Had a lot of debt about 9 years ago. Stepchange sorted it all out. Made regular payments. No pressure lovely staff. Now paid off 8 creditors and 1 left to go. Defo recommend them. Reviewed on: 22nd July 2021

Step change is great.

Easy to work with step change, and very friendly. Reviewed on: 22nd July 2021

Debt

Helped me in very hard times of debt and didn't know where to look for help they were very helpful and good from the start Reviewed on: 22nd July 2021

Amazing help

Always helping and advice when needed helps keep me calm always Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6436 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub