Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,665 reviews, last reviewed 16th Jul 2026
75600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026
Patricia rose's avatar
Patricia rose

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Amazing service

5
The advisors I have spoken too have all made me feel like a normal person and that there’s no shame in the financial issues I’ve had. That level of compassion is priceless to me. I have recommended StepChange to many people. Reviewed on: 22nd July 2021
Sarah's avatar
Sarah

Life changing

5
Changed my life around, really helped me afford manageable payments and every person I've spoken to has been amazing Reviewed on: 22nd July 2021
Natasha Masefield's avatar
Natasha Masefield

Fantastic support

5
My family income unfortunately took a massive dip as my husband was on long term sick leave due to health reasons and sadly he doesn’t get paid. I contacted StepChange and explained my situation and they were absolutely fantastic. They were extremely knowledgeable and understanding and I was made not to feel embarrassed about our situation. I cannot thank StepChange enough for helping us through our difficult situation. Reviewed on: 22nd July 2021
Val's avatar
Val

Great Help

5
Really easy to sign up and sort my debts! Reviewed on: 22nd July 2021
Amy's avatar
Amy

Superb service.

5
First class service. The best in the business in my opinion. Reviewed on: 22nd July 2021
Gary's avatar
Gary

Excellent service

5
Non judgmental professional service Reviewed on: 22nd July 2021
a.hetherington234@icloud.com's avatar
[email protected]

Best night's sleep in years

5
Thanks to Stepchange I was able to sleep properly knowing that my finances were finally under control. Sensitive, non judgemental staff made the experience so much easier. Reviewed on: 22nd July 2021
KK's avatar
KK

Excellent service

5
Things were handelled in a very professional manner Especially in the pandemic Reviewed on: 22nd July 2021
Paul Devonport 's avatar
Paul Devonport

Life saver

5
Everyone we speak to is always so friendly, helpful and reassuring. The service has been an absolute life saver. Reviewed on: 22nd July 2021
Clare Ellams's avatar
Clare Ellams

The Life Saving Company

5
The service and commitment to the client exceed all expectations. They lift you up and you can breathe again. Reviewed on: 22nd July 2021
Boaz newton's avatar
Boaz newton

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill