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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

One of the best things I did when I finally admitted my debt situation was to contact your company

It took me ages to come to terms with my debt situation and picking up the phone and admit this was really happening, but I neednt have worried because the agent I spoke to put me at ease immediately, I would strongly recommend your company and would like to thank you from the bottom of my heart for taking the stress out of my life , keep up the good work. Reviewed on: 22nd July 2021

Life changing

If it hadn’t been for stepchange I don’t know where I would have been now. I was so scared for myself and my children, but they helped me with an affordable budget plan and I can now sleep at night. Honestly don’t know what I would of done without the help of stepchange, can’t thank you enough Reviewed on: 22nd July 2021

Life-changing service

Their help and advice and on-going support Helped me get things under control. Reviewed on: 22nd July 2021

Able to breath again

Happy able to handle my future finances better and not make the same mistakes again. Reviewed on: 22nd July 2021

Stepchange saved my life.

At the most difficult time in my life, after losing my job at the beginning of the pandemic, Stepchange helped me manage my debts in a non judgemental, compassionate way. Everyone I spoke to was amazing. Reviewed on: 22nd July 2021

Stress free

Step change make me stresses free and continue with out worries thx Reviewed on: 22nd July 2021

StepChange helped so much

I don’t really want to go into the situation I was in but I turned to StepChange and they put me back on track with help and advice which I very much appreciate. Their advisers are amazing and the help they give is outstanding. Reviewed on: 22nd July 2021

highly recommended

Stepchange had been very helpful to me. If it wasnt for them my life would have been hard. Reviewed on: 22nd July 2021

Fantastic Support Service

Step Change has guided us through a DMP for the past 8 years and have been a fantastic support. Reviewed on: 22nd July 2021

Excellent service

They are helpful and supportive. Excellent in helping me in debt management plan. Reviewed on: 22nd July 2021

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