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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Life changing

If it hadn’t been for stepchange I don’t know where I would have been now. I was so scared for myself and my children, but they helped me with an affordable budget plan and I can now sleep at night. Honestly don’t know what I would of done without the help of stepchange, can’t thank you enough Reviewed on: 22nd July 2021

Life-changing service

Their help and advice and on-going support Helped me get things under control. Reviewed on: 22nd July 2021

Able to breath again

Happy able to handle my future finances better and not make the same mistakes again. Reviewed on: 22nd July 2021

Stepchange saved my life.

At the most difficult time in my life, after losing my job at the beginning of the pandemic, Stepchange helped me manage my debts in a non judgemental, compassionate way. Everyone I spoke to was amazing. Reviewed on: 22nd July 2021

Stress free

Step change make me stresses free and continue with out worries thx Reviewed on: 22nd July 2021

StepChange helped so much

I don’t really want to go into the situation I was in but I turned to StepChange and they put me back on track with help and advice which I very much appreciate. Their advisers are amazing and the help they give is outstanding. Reviewed on: 22nd July 2021

highly recommended

Stepchange had been very helpful to me. If it wasnt for them my life would have been hard. Reviewed on: 22nd July 2021

Fantastic Support Service

Step Change has guided us through a DMP for the past 8 years and have been a fantastic support. Reviewed on: 22nd July 2021

Excellent service

They are helpful and supportive. Excellent in helping me in debt management plan. Reviewed on: 22nd July 2021

Customer Service

Great customer service & very easy to deal with. Reviewed on: 22nd July 2021

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