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StepChange: Debt advice reviews

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4.95
Based on 15,465 reviews, last reviewed 6th May 2026
24133% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Step change has been life changing. Step change has been life changing. I was drowning in what felt like a sea of debt with no way out. I am now 18 months into my Debt Plan, which is ste... Read more Reviewed on: 6th May 2026
Jackie Querney's avatar
Jackie Querney

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026
May's avatar
May
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15465)

Helpful Company

5
Very helpful and non judgemental when you have credit problems. They are a real lifeline. Reviewed on: 8th July 2020
ML's avatar
ML

Saved my sanity

5
Highly recommended. I have almost repaid my debts with ease and understanding and help Thankyou StepChange Reviewed on: 8th July 2020
Jeanette fleming's avatar
Jeanette fleming

BEST SUPPORT

5
They made me see that coming forward for help with my debt was the best solution and also made me see that there is help and solutions can be found. I highly recommend them. After I spoke with them the first good nights sleep in ages! Reviewed on: 8th July 2020
Anita's avatar
Anita

Fantastic customer service

5
Fantastic customer. Would recommend step change to anyone needing help with debt management. Reviewed on: 8th July 2020
David Metcalfe's avatar
David Metcalfe

I was able to sleep easy after stepchsnge made it so easy to talk to and made me at ease and I would recommend any one with dete problems yo ring them

5
felt at easy really under standing . Great service x Reviewed on: 8th July 2020
Meryl Giles's avatar
Meryl Giles

They are very helpful,

5
They are very sensitive to each case, helpful with ways to move forward. If it wasn’t for their help we are not sure where we would be. We would recommend them highly to everyone. Reviewed on: 8th July 2020
Selvarani Donowa's avatar
Selvarani Donowa

Stepchange have me peace of mind when I was extremely low

5
Customer service was excellent - second to none - all staff were experienced, knowledgeable and above all sympathetic - extremely supportive in what was and still is a difficult time for me and my finances Reviewed on: 8th July 2020
Rob 's avatar
Rob

Fantastic Advise

5
Step Change was instrumental in changing mt life from a life of struggle and depression to being able to allow new to take a breath with all my debts. Reviewed on: 8th July 2020
Anodam's avatar
Anodam

My plan

5
They give excellent advice and are there if you need help and help you to get back on the right path with your debt Reviewed on: 8th July 2020
Cheryl's avatar
Cheryl

Amazing Service

5
I was so nervous about contacting step change to help me with my debts. Ever since I made that first phone call to start my debt management plan I have had such a big weight lifted off my shoulders. Every member or staff I have spoken to have been helpful and understanding. I was always one of these people who would rather ignore the debts than get them sorted. I also feel the budget review helps in the long term of how to manage your money moving forward. I am One month from being debt free and I never thought I would ever be in this situation 2 years ago when I first reached out to step change. It really is life changing and I couldn’t thank them enough! Reviewed on: 8th July 2020
Louise's avatar
Louise

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