Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

First class.

I contacted Stepchange, about 10 years ago, after the usual bombardment of phone calls and messages. This stopped almost immediately, and a management plan was put in place. The staff were very friendly and helpful, then and subsequently. I do not know what I would have done without them. Reviewed on: 24th May 2025

Contacting Stepchange saved my sanity after I was sc...

Contacting Stepchange saved my sanity after I was scammed and lost my money. They were helpful and understanding, cast no judgment. I am now in a plan paying the banks back after they failed to support me. I have recommended stepchange to others and they have all had a similar experience. Thank You. Reviewed on: 24th May 2025

I can honestly say Stepchange turned my life around...

I can honestly say Stepchange turned my life around for the posotive,i wasgetting to a stage financially where i just could not see a way out. I was using one credit card to pay another in a constant loop of debt. from the very first phone call to stepchange everything turned around,they where so patient and helpull as well as understanding i felt i was finally going to solve my problem. It wasnt always easy i live off my pension and pip so money has been tight but they where always there with practical advise and help one month we had a storm where i live and damge was done to my property that had to be paid for and Stepchange allowed me to miss a payment to pay for repairs thankfully it was the only payment missed now my plan is finnished all my debts are clear one side effect of the plan is that for 4 years i learned to live within my means no cards no overdraft no HP (little secret i even managed to save a bit) i truly am gratefull to them. Reviewed on: 24th May 2025

I was out of my depth when my husband died step chan...

I was out of my depth when my husband died step change helped me get straight and took a lot of stress away it was hard work but we got there Reviewed on: 24th May 2025

Found setting up DMP initially useful.

Found setting up DMP initially useful. Not sure how to get further advice about planning what to do when I go to be on a pension soon, nearly paid off debts after 10 years but not there yet Reviewed on: 24th May 2025

It took debtsDi’s Journey but StepChan...

It took me 8 years to clear my debts but StepChange were absolutely wonderful throughout my ‘journey’ .....absolutely EVERY SINGLE PERSON at STEPCHANGE were just brilliant and so VERY patient. I CANNOT but recommend them HIGHLY enough!!!!!! Reviewed on: 24th May 2025

Helped where thought there was no one to help

Helped where thought there was no one to help Reviewed on: 24th May 2025

Amazingly helpful and reassuring.

I had to stop working due to many health problems, and was worried even more sick by my financial situation as a result. Step Change were so reassuring and helpful. They put my mind at ease, and have helped further during benefit changes due to government set backs. All members of staff had been so kind and well informed. Have already recommended them to friends. Thank you so much! Reviewed on: 24th May 2025

Take the Step to Change

I was really struggling and couldn’t see a way out, but thanks to StepChange I can see tomorrow with out fearing what’s to come….. Reviewed on: 24th May 2025

If you don’t know where to turn here is the answer

When I contacted step changes I was at my whits end and couldn’t see a way out. I couldn’t afford food trying to keep up with debt payments, left to me after a failed relationship. I contacted step changes and the lady I spoke to was amazing I felt ashamed she reassured me. We got an affordable plan together the balifs stopped coming the debt letters and rising interest stopped. I have never missed a payment in 18 years and in August I will be debt free. honestly guys if you are in my position give them a ring, I honestly would have lost my home and possibly my life without their help. There is help for you no matter how deep your in debt Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt Solutions
from Debt Movement 3.95 from 18 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub