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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

I got my life back on track

I wasn’t where I wanted to be. I was rock bottom. Felt hopeless, lost my confidence and myself. StepChange provided me with the help and assistance to bring me back to begin to find myself again. I could not have done this alone. Thank you StepChange. Jacqueline Reviewed on: 22nd July 2021

Life changing

Best service and life changing help! Reviewed on: 22nd July 2021

Saved me!

Dont know where we would be if it wasnt fir stepchange helping us through hard times Reviewed on: 22nd July 2021

Excellent help and advice.

Very helpful and easy to talk to. Offer great help and advice. Nice to know someone was there for me when I didn't know what to do. Reviewed on: 22nd July 2021

Amazing service, friendly, helpful staff

The shame and anxiety of being in such bad debt, with no light at the end of the tunnel was changed in an instant after one phone call to Step Change. The person we spoke to was amazing and so helpful. Such an immense weight was lifted off our shoulders. We can't thank them enough. Reviewed on: 22nd July 2021

Wonderful

Literally, stepchange saved my bacon, thank you so much. Reviewed on: 22nd July 2021

Piece of mind

Stress free knowing stepchange has helped organise repayments for me and stopped the interest spiralling out of control. Reviewed on: 22nd July 2021

Cham

Amazing team and excellent support Reviewed on: 22nd July 2021

Ease of mind pressures.

Since I began this process, I have found communications good and easy to complete application and reviews. They have obtained account details and my finance situation, made contact with companies concerned and established affordable monthly slow repayment. I feel easier each day. Excellent support and happy they are at my side. Reviewed on: 22nd July 2021

Stepchange are amazing and always helpful

I had multiple debts and Stepchange clear my debts.Stepchange are amazing and very helpful.they are always very helpful when I have any problems Reviewed on: 22nd July 2021

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