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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15793 reviews)

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4.95

Based on 15,793 reviews, last reviewed 6th May 2026

34700% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to contact very helpful and knowledgeable. Easy to contact very helpful and knowledgeable. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15793)

Amazing help

I don’t know where I would of been today if it wasn’t for stepchange. They helped me to get my life back on track. Reviewed on: 8th July 2020

Such a relief

I was in such a bad financial and emotional state. Took a little while to set it all up and I have quite a few different creditors but once done I was so relieved. Reviewed on: 8th July 2020

Very helpful

Outstanding customer services and we appreciate your business Reviewed on: 8th July 2020

Excellent service

We were struggling and contact SC for advice 1 call and we slept for the 1st time in a year . Amazing agents and service. Reviewed on: 8th July 2020

Fixed income and registered disabled

Over the past few years living on my works pension with no means to increase it to cover expenditure I was unaware of tje existence of Stepchange and I was very grateful for their help when I was advised to seek their help Reviewed on: 8th July 2020

Reassurance

i heard about stepchange from a family member and i can honestly say i am truly greatful for their help every ‘step’ of the way Reviewed on: 8th July 2020

Professional and easy to deal with.

I've been using Stepchange for 7 years now and they have been fantastic at sorting everything out for me. If I have any issues I get in touch and they handle it with a professional attitude and ease. I would recommend them to anyone who was struggling financially without question. Reviewed on: 8th July 2020

Step change care and understand

Step change has helped my husband and I , to pay off all our debts . Even when I was made redundant 4 years ago , they helped me no end . Reviewed on: 8th July 2020

Excellent service provided and up to date information and on important financial situation and money savings

Exercise service received. I was assisted with my debts after months of feeling depressed. Stepchange helps me negotiate with my creditors and came up with an affordable repayment plan. Reviewed on: 8th July 2020

Step change are life savers!

I was under enormous stress and anxiety regarding my financial difficulties and step change definitely helped me in ways I could never imagine. Thank you!! Reviewed on: 8th July 2020

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