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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Continued support.

Always there when i need stepchange to guide me step by step, to a brighter debt free future. Reviewed on: 22nd July 2021

Indispensable help from StepChange.

The phone doesn’t ring any more and I can live a peaceful life without my creditors constantly hassling me. This would NOT be possible without StepChange. I simply could not be more grateful to them. I will be grateful to them for the rest of my life, long after my debts are finally paid off. I cannot recommend them too highly. Reviewed on: 22nd July 2021

Life saver's

Less anxious now I am with stepchange Reviewed on: 22nd July 2021

Excellent company

This company is a lifesaver to a lot of people they help a lot of people and are very experienced and do not judge people brilliant company thank you Reviewed on: 22nd July 2021

Does what it says

They helped me when I was in a difficult situation…. Reviewed on: 22nd July 2021

Steptchange were excellent in the advise they gave me and most importantly the debt management plan they put forward to my creditors was great

I've been getting into debt with so many credit card companies and aswell as loans I coudent have had better help from any other company and in simple words steptchange were excellent all round Reviewed on: 22nd July 2021

Contacting Step Change was the best thing I ever did

They helped when I was at my wits end Reviewed on: 22nd July 2021

Best thing I ever done was contacting Stepchange

I didn’t even realise how much debt I was in and was a newly single dad raising an 8 year old daughter on my own. Debts were out of control and I could hardly afford to put food on the table. They got me back on top of things and take control of my life. Reviewed on: 22nd July 2021

My life saver

StepChange literally saved me from a horrendous, debilitating cycle of debts- I do not know where I would be without their support. Reviewed on: 22nd July 2021

Saved my life

Brilliant from start to finish, took away a lot of worries. I never thought I'd be in the state I am in. Stepchange have helped all the way Reviewed on: 22nd July 2021

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