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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Does what it says

They helped me when I was in a difficult situation…. Reviewed on: 22nd July 2021

Steptchange were excellent in the advise they gave me and most importantly the debt management plan they put forward to my creditors was great

I've been getting into debt with so many credit card companies and aswell as loans I coudent have had better help from any other company and in simple words steptchange were excellent all round Reviewed on: 22nd July 2021

Contacting Step Change was the best thing I ever did

They helped when I was at my wits end Reviewed on: 22nd July 2021

Best thing I ever done was contacting Stepchange

I didn’t even realise how much debt I was in and was a newly single dad raising an 8 year old daughter on my own. Debts were out of control and I could hardly afford to put food on the table. They got me back on top of things and take control of my life. Reviewed on: 22nd July 2021

My life saver

StepChange literally saved me from a horrendous, debilitating cycle of debts- I do not know where I would be without their support. Reviewed on: 22nd July 2021

Saved my life

Brilliant from start to finish, took away a lot of worries. I never thought I'd be in the state I am in. Stepchange have helped all the way Reviewed on: 22nd July 2021

Non judgemental, super understanding

StepChange is totally non judgemental, super understanding and helpful. Constant tips. Always on hand. Easy to use website. The best debt charity around. Reviewed on: 22nd July 2021

Amazing support from all staff

I was struggling to even pay the interest over larger bill. Stepchange help me deal with creditors whilst working with them to reduce or stop interest. I have 4 months payments to clear what was a 34K debt building daily which no doubt would have led to me losing out family home. All staff I’ve dealt with are exceptional especially during Covid times and dealing with our debts. I also have to say once the people you owe money to, you have Stepchange acting on your behalf all become respectful and no demanding. Thankyou Stepchange for your help these last few 3-4 years for getting me out of insurmountable debt! Reviewed on: 22nd July 2021

Life made easier

Stepchange has taken the worry about being in dept ,and have received a 1st class service. Reviewed on: 22nd July 2021

Simply the best.

From the moment I contacted them thay made me feel that I could put my money problem in there hand s and thay would choose the best option for my situation, and thay did. For the first time in years I'm not living on credit card s. Thay are caring understanding and thay actually have time for you, so I give 100 out 100. Thay are life savers and deserve to win. Reviewed on: 22nd July 2021

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