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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Grateful.

To be honest without the help of stepchange I'm not sure I'd still be here. My business failed with my business partner walking off into the sunset leaving me to sort out everything that was crumbling around us. He'd spent everything without my knowledge, leaving jobs incomplete. I stayed and finished every job to my own personal cost, the debts to our business kept landing at my doorstep everyday, I paid and took everything personally so none of our clients missed out. Working 16 hours a day It was difficult to even put food on the table whilst paying off huge amounts. It was only when stepchange was mentioned to me by a friend that I should get in touch with them, that the huge pressure was at last being able to ease. They have been so fantastic for me and for my family its difficult to put into words. But thanks to them and the work they do, I've been able to deal with things with a much clearer mind and not dread every day and what it may bring. So from me stepchange, thank you so much for what you have done for me. Reviewed on: 22nd July 2021

Simply brilliant

Process was simple from start to finish, staff knowledgeable, friendly and understanding Reviewed on: 22nd July 2021

No more sleepless nights.

Having taken on too much credit I found myself drowning in debt and my monthly payments were leaving me with next to nothing to live on. Once I bit the bullet and contacted stepchange (as recommended by one of my creditors) they took control of the situation and guided me through the procedure of a DMP. I'm probably nearly half way through this now and look forward to being debt free eventually. Stepchange have been amazing. Reviewed on: 22nd July 2021

Life savers

I was so anxious about my debts step change were a GREAT help Reviewed on: 22nd July 2021

Someone you can trust

Hard job made easy by lovely staff Reviewed on: 22nd July 2021

Peace of Mind

Stepchange changed my life...from being stressed worried unable to sleep...once having spoken with their understanding and non judgemental team you immediately feel at ease and they work with you to get you to a place where life feels good and achievable again...they definitely deserve all awards available...amazing service!! Reviewed on: 22nd July 2021

Compassionate staff and amazing service

Have been on a debt management plan for years with stepchange and have had nothing but great service from them. They have helped me resolve a lot of my debt issues and I would be lost without them Reviewed on: 22nd July 2021

Swallow you pride and come out on top.

Contacting and arranging a debt plan is nerve wrecking and embarrassing to say the least but after a couple of minutes on the phone you ease and start to plan and take back control. Definitely worth breaking that vicious circle. Reviewed on: 22nd July 2021

Brilliant understanding and helpful

They were fantastic from the start until I finished with them, always willing to listen and so helpful I don’t know where I would be now if I hadn’t of used this charity absolutely fantastic Reviewed on: 22nd July 2021

Great debt company

I am so pleased to have rang Stepchange. They have really helped me in every which way. I would highly recommend them to anybody in debt. They listen and help and do not judge you. Im on the road to nearly finishing my debts. Long road but Im getting there Reviewed on: 22nd July 2021

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