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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Saved my life!

Without StepChange l was staring into the abyss, no way out just debt spiralling out of control, but one phone call saved me, can’t thank you enough. Reviewed on: 22nd July 2021

Very helpful

Stepchange has helped us in our darkest time…can’t thank you enough! Reviewed on: 22nd July 2021

Thank you!

I owe StepChange a great big thank you, as without them I hate to think how big my financial mess would have got. From the point of first contact I received great support with no judgement and a few years on I am now just 6 payments away from being debt free. Facing my debt head on was not an easy process but StepChange really did walk me through each step and made it as manageable as possible. I know that support is just a phone call or email away, which is also very reassuring. It's probably no surprise to hear but I would absolutely recommend contacting StepChange if you want to get back on top of your finances. Reviewed on: 22nd July 2021

Best of the best

The most helpful and friendly people you could ask for . Helped me when I needed it most. Would go as far to say they could well be lifesavers in what is a very hard time for a lot of people Reviewed on: 22nd July 2021

Saving lives

They are amazing taking untold pressure off me and helping me manage money Reviewed on: 22nd July 2021

Life made easier

I was so worried about the mess I had got myself into financially. Stepchange are so helpful and they go above and beyond to help! Reviewed on: 22nd July 2021

Super happy

Helped out from 1st step and always been on hand ever since!! Well done! Reviewed on: 22nd July 2021

Amazing company

This company is just amazing they are always there to talk to. It was really easy easy setting up my plan and it’s been straight forward while Iv been on plan. Reviewed on: 22nd July 2021

Excellent service

I wish I had found stepchange much sooner it has been life changing since they helped me with my debt repayments I cannot thank them enough all the way through they have been supportive and understanding. Reviewed on: 22nd July 2021

Life Changing

Life Changing service. Take away the worry of debt. Reviewed on: 22nd July 2021

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